HP 3PAR StoreServ 7000 - Contacting HP Support about System Setup

3. From the navigation pane, click Files.
4. Click the folder icons for files > syslog > apilogs.
5. In the Action column, click Download for each log file:
Service Processor setup logSPSETLOG.log
Storage System setup logARSETLOG.system_serial_number.log
General errorserrorLog.log
6. Zip the downloaded log files.
Contacting HP Support about System Setup
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
Before contacting HP about accessing the SP Setup wizard or the Storage System Setup Wizard,
collect the following information:
• SmartStart log files
• SP log files
• Product model names and numbers
• Technical support registration number (if applicable)
• Product serial numbers
• Error messages
• Operating system type and revision level
• Detailed questions
When contacting HP, specify that you are requesting support for your HP 3PAR StoreServ 7000
or 7000c Storage system.
Troubleshooting Storage System Setup 73