8 Support and other resources
Accessing Hewlett Packard Enterprise Support
• For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide Support website:
www.hpe.com/assistance
• To access documentation and support services, go to the HP Support Center – Hewlett
Packard Enterprise Support Center website:
www.hpe.com/support/hpesc
Information to collect
• Technical support registration number (if applicable)
• Product name, model or version, and serial number
• Operating system name and version
• Firmware version
• Error messages
• Product-specific reports and logs
• Add-on products or components
• Third-party products or components
Hewlett Packard Enterprise offers support 24 hours a day, seven days a week through the use
of a number of automated electronic services. Hewlett Packard Enterprise provides up-to-date
customer care, support and warranty information at http://www.hpe.com/networking/support.
Additionally, your Hewlett Packard Enterprise authorized network reseller can provide you with
assistance, both with services that they offer and with services offered by Hewlett Packard
Enterprise.
94 Support and other resources
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