HP Aruba 3810M Series

Before Calling Support
To make most efficient use of the support process, you must retrieve the following information
before calling your authorized network reseller or Hewlett Packard Enterprise Support.
Information LocationInformation Item
The front of the switch and on labels on the
mini-GBICs
• Product identification, including mini-GBICs
Switch console: show tech command
• Details about the switch’s status including the software (OS)
version, a copy of the switch configuration, a copy of the
switch Event Log, and a copy of the switch status and
counters information
Your network records
• Copy of your network topology map, including network
addresses assigned to the relevant devices
Accessing updates
• Some software products provide a mechanism for accessing software updates through the
product interface. Review your product documentation to identify the recommended software
update method.
• To download product updates, go to either of the following:
HP Support Center – Hewlett Packard Enterprise Support Center's Subscription
Service/Support Alerts page:
www.hpe.com/support/e-updates
◦
◦ Software Depot website:
www.hpe.com/support/softwaredepot
• To view and update your entitlements, and to link your contracts, Care Packs, and warranties
with your profile, go to the HP Support Center – Hewlett Packard Enterprise More Information
on Access to HP Support Materials page:
www.hpe.com/support/AccessToSupportMaterials
IMPORTANT: Access to some updates might require product entitlement when accessed
through the HP Support Center – Hewlett Packard Enterprise Support Center. You must
have a Hewlett Packard Enterprise Passport set up with relevant entitlements.
• Software updates can be downloaded to the switch through several methods. Switch software
updates are available at http://www.hpe.com/networking/support.
• For more information, see the Management and Configuration Guide for your switch on the
Hewlett Packard Enterprise website.
Websites
LinkWebsite
www.hpe.com/networking/supportMy Networking Support lookup tool
www.hpe.com/info/enterprise/docsHewlett Packard Enterprise Information Library
www.hpe.com/support/hpescHP Support Center – Hewlett Packard Enterprise Support
Center
www.hpe.com/assistanceContact Hewlett Packard Enterprise Worldwide
Accessing updates 95