Basic and advanced troubleshooting tables...........................................................................61
Troubleshooting tools..............................................................................................................64
LEDs ................................................................................................................................65
Front panel...................................................................................................................65
System health LED.....................................................................................................66
Locator Switch/LED (UID)...........................................................................................66
SID LEDs.................................................................................................................66
FRU and CRU health LEDs.........................................................................................68
System Event Log LED................................................................................................68
Hard drive LEDs.......................................................................................................68
Optical drive...........................................................................................................70
Rear panel...................................................................................................................70
Power supply...........................................................................................................71
Diagnostics.......................................................................................................................71
Online diagnostics and exercisers........................................................................................72
Online support tool availability.......................................................................................72
Online support tools list.................................................................................................72
Offline support tools list......................................................................................................73
Fault management overview................................................................................................73
HP-UX fault management.....................................................................................................73
WBEM indication providers............................................................................................74
OpenVMS fault management and monitoring........................................................................74
Errors and reading error logs...................................................................................................74
Event log definitions...........................................................................................................74
Using event logs................................................................................................................75
iLO 3 MP event logs...........................................................................................................75
System event log review......................................................................................................75
Supported configurations.........................................................................................................75
System build-up troubleshooting procedure............................................................................76
Installation troubleshooting.......................................................................................................77
Installation troubleshooting methodology...............................................................................77
Installation troubleshooting using the server power button........................................................78
Server does not power on...................................................................................................78
UEFI menu is not available..................................................................................................79
Operating system does not boot..........................................................................................79
Operating system boots with issues......................................................................................79
Intermittent server issues......................................................................................................79
SATA DVD+RW drive issues................................................................................................79
SAS disk drive issues..........................................................................................................79
Console issues...................................................................................................................80
Troubleshooting the processor and memory................................................................................80
Troubleshooting the server processor....................................................................................80
Processor load order......................................................................................................80
Processor module behaviors............................................................................................80
Customer messaging policy............................................................................................80
Troubleshooting the server memory.......................................................................................82
Memory DIMM load order.............................................................................................82
Memory subsystem behaviors..........................................................................................82
Customer messaging policy............................................................................................83
Troubleshooting the power subsystem .......................................................................................83
Power subsystem behavior...................................................................................................84
Power LED button...............................................................................................................84
Troubleshooting the cooling subsystem.......................................................................................84
Cooling subsystem behavior................................................................................................85
Troubleshooting the I/O..........................................................................................................85
Contents 5
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