Troubleshooting 151
• A list of each third-party hardware component installed, with the firmware
revisions
• A list of each third-party software component installed, with the versions
• A detailed description of the problem and any associated error messages
IBM OS/2 Operating Systems
Collect the following information:
• Operating system version number and printouts or electronic copies (to e-
mail to a support technician) of:
− IBMLAN.INI
− PROTOCOL.INI
− CONFIG.SYS
− STARTUP.CMD
− SYSLEVEL information in detail
− TRAPDUMP information (if a TRAP error occurs)
• A directory listing of:
− C:\
− C:\OS2
− C:\OS2\BOOT
− HPFS386.INI (for Advanced or Advanced with SMP)
• If HP drivers are installed:
− Version of the SSD used
− List of drivers from the SSD
− Versions of the OS/2 Management Insight Agents, CPQB32.SYS, and
OS/2 Health Driver use
• The drive subsystem and file system information:
− Number and size of partitions and logical drives
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