152 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide
− File system on each logical drive
• Warp Server version used and:
− Whether Entry, Advanced, Advanced with SMP, or e-Business
− All services running at the time the problem occurred
• A list of each third-party hardware component installed, with the firmware
revisions
• A list of each third-party software component installed, with the versions
• A detailed description of the problem and any associated error messages
Sun Solaris Operating Systems
Collect the following information:
• Operating system version number
• Type of installation selected: Interactive, WebStart, or Customer JumpStart
• Which software group selected for installation: End User Support, Entire
Distribution, Developer System Support, or Core System Support
• If HP drivers are installed with a DU:
− DU number
− List of drivers in the DU diskette
• The drive subsystem and file system information:
− Number and size of partitions and logical drives
− File system on each logical drive
• A list of all third-party hardware and software installed, with versions
• A detailed description of the problem and any associated error messages
• Printouts or electronic copies (to e-mail to a support technician) of:
− /usr/sbin/crash (accesses the crash dump image at /var/crash/$hostname)
− /var/adm/messages
− /etc/vfstab
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