Troubleshooting12
The following sections provide details for this topic.
General advice
This topic explains the concepts involved in this subject.
When you have any print-quality problem:
● To achieve the best performance from your system, use only genuine manufacturer's supplies and
accessories, whose reliability and performance have been thoroughly tested to give trouble-free
performance and best-quality prints.
● Check that your environmental conditions (temperature, humidity) are in the recommended range.
● Check that your material cartridges and printheads have not passed their expiration dates.
● Check that you are using the most appropriate settings for your purposes.
For the latest information, go to the HP website at the following links:
●
http://www.hp.com/go/jetfusion3D5200/support
● http://www.hp.com/go/jetfusion3D5210/support
● http://www.hp.com/go/jetfusion3D5210pro/support
● http://www.hp.com/go/jetfusion3Dprocessingstation/support
The following procedures may help to solve some print-quality issues, see specific print-quality issues
f
or details if the issue is detected:
● See:
Align the printheads on page 328
● See: Print the printhead status plot on page 337
● See: Recover (clean) the printheads on page 350
Entering the Diagnostics menu (service boot-mode)
This menu provides access to sub-menus regarding diagnostic tests & utilities, service utilities for
diagno
stics, and maintenance.
Diagnostic tests and utilities
Tests and utilities related to the operations of the E-box, power box, top heating, fusing system, ADS, SVS,
HDD
, cooling, user interface, carriage, scan-axis system, recoating unit system, build unit electronics,
material management, and build unit heating.
Troubleshooting 325
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