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Solving software problems

Most software problems occur as a result of the following:

●

The application was not installed or congured correctly.

●

There is insucient memory available to run the application.

●

There is a conict between applications.

●

Be sure that all the needed device drivers have been installed.

●

If you have installed an operating system other than the factory-installed operating system, check to be

sure it is supported on the system.

If you encounter software problems, see the applicable solutions listed in the following table.

Computer will not continue and the HP logo does not display.

Cause Solution

ROM issue - POST error has occurred. Observe the beeps and LED lights on the front of the computer.

See POST error messages and diagnostic front panel LEDs and

audible codes on page 111 to determine possible causes.

See the Worldwide Limited Warranty for terms and conditions.

“Illegal Operation has Occurred” error message is displayed.

Cause Solution

Software being used is not Microsoft-certied for your version of

Windows.

Verify that the software is certied by Microsoft for your version

of Windows (see program packaging for this information).

Conguration les are corrupt. If possible, save all data, close all programs, and restart the

computer.

110 Chapter 6 Troubleshooting without diagnostics

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