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Printer prints garbled information.

Cause Solution

The cables may not be connected properly. Reconnect all cables.

Printer memory may be overloaded. Reset the printer by turning it o for one minute, then turn it back

on.

Printer will not print.

Cause Solution

The printer may be out of paper. Check the paper tray and rell it if it is empty.

Solving keyboard and mouse problems

If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to

the common causes and solutions listed in the following table.

A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/keyboard, or no

function of mouse/keyboard and external drive.

Cause Solution

If your computer is equipped with USB 3.0 ports, connected USB

3.0 devices can interfere with the wireless keyboard USB receiver.

Connect the wireless keyboard USB receiver to a USB 2.0 port that

is separated from ports with USB 3.0 devices. If you still

experience interference, you may have to place the connectors

farther apart using an external USB hub.

Keyboard commands and typing are not recognized by the computer.

Cause Solution

Keyboard connector is not properly connected. Shut down the computer, reconnect the keyboard to the back of

the computer, and then restart the computer.

Program in use has stopped responding to commands. Shut down your computer using the mouse and then restart the

computer.

Keyboard needs repairs. See the Worldwide Limited Warranty for terms and conditions.

Computer is in Sleep state. Press the power button to resume from Sleep state.

CAUTION: When attempting to resume from Sleep date, do not

hold down the power button for more than four seconds.

Otherwise, the computer will shut down and you will lose any

unsaved data.

Mouse does not respond to movement or is too slow.

Cause Solution

Mouse connector is not properly plugged into the back of the

computer.

Shut down the computer using the keyboard.

Windows 7:

Solving keyboard and mouse problems 97

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