1. Close all open programs.
2. Click the Start button, right-click Computer, and then click Properties.
3. Click System protection, System Restore, click Next, and then follow the on-screen instructions.
System Recovery
WARNING! This procedure will delete all user information. To prevent loss of information, be sure to back up
all user information so you can restore it after recovery.
System Recovery completely erases and reformats the hard disk drive, deleting all data les that you have
created, and then reinstalls the operating system, programs, and drivers. However, you must reinstall any
software that was not installed on the computer at the factory. This includes software that came on media
included in the computer accessory box, and any software programs you installed after purchase. Any
personal les must be restored from backups you made.
If you were not able to create system recovery DVDs or USB ash drive, you can order a recovery disc set from
support. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
NOTE: Always use the System Restore procedure before you use the System Recovery program. See System
Restore on page 128.
You must choose one of the following methods to perform a System Recovery:
●
Recovery image — Run System Recovery from a recovery image stored on your hard disk drive. The
recovery image is a le that contains a copy of the original factory-shipped software. To perform a
System Recovery from a recovery image, see System Recovery when Windows is responding
on page 129 or System Recovery when Windows is not responding on page 130.
●
Recovery media — Run System Recovery from recovery media that you have created from les stored
on your hard disk drive or purchased separately. See System Recovery using recovery media (select
models only) on page 130.
System Recovery when Windows is responding
CAUTION: System Recovery deletes all data and programs you created or installed. Before you begin, back
up any important data to a CD or DVD or to a USB ash drive.
NOTE: In some cases, you must use recovery media for this procedure. If you have not already created this
media, follow the instructions in Creating recovery media on page 126.
If the computer is working and Windows 7 is responding, use these steps to perform a System Recovery:
1. Turn o the computer.
2. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse.
3. Turn on the computer.
4. When Windows has loaded, click the Start button, and then click All Programs.
●
If Security and Protection is listed, continue with step 5.
●
If Productivity and Tools is listed, follow the steps in System Recovery when Windows is not
responding on page 130.
5. Click Security and Protection, click Recovery Manager, and then click Recovery Manager. If prompted,
click Yes to allow the program to continue.
Backing up, restoring, and recovering in Windows 7 129
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