HP ProLiant ML370 Generation 3

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Troubleshooting

D-6 HP ProLiant ML370 Generation 3 Server Setup and Installation Guide

HP CONFIDENTIAL

Writer: Jennifer Hayward File Name: l-appd Troubleshooting.doc

Codename: Dizzy Devil Part Number: 281992-002 Last Saved On: 12/3/02 2:43 PM

Figure D-1: Diagnostic steps

Main Page

Table of Contents3
About this Guide14
Audience Assumptions14
Important Safety Information14
Symbols on Equipment14
Rack Stability16
Symbols in Text16
Getting Help17
Technical Support17
HP Website17
Authorized Reseller17
Reader's Comments18
Server Features19
Overview19
Tower Server Model21
Rack Server Model21
Standard Features22
Processor22
Memory22
Expansion Slots23
Integrated SCSI Controller23
Network Interface Controller24
Storage Media24
Standard Interfaces25
Video26
Rom27
Integrated Lights-Out27
System Health Monitoring28
Hot-Plug Fans28
Hot-Plug Power Supply29
Warranties29
Three-Year, On-Site, Limited Global Warranty29
Pre-Failure Warranty30
Server Configuration and Management30
Integrated Features30
Software Tools and Utilities31
Security Features33
Power Supply Locks33
Diagnostic Tools34
Planning the Server Installation35
Optional Installation Service35
Rack Planning Resources36
Optimum Environment37
Space and Airflow Requirements38
Tower Server38
Rack Server38
Power Requirements39
Electrical Grounding Requirements40
Temperature Requirements41
Warnings and Cautions41
Rack Server Shipping Contents43
Rack Kit Contents44
Tower Server Shipping Contents45
Rack Kit Contents45
Installing Hardware Options46
Tower and Rack Server Components47
Tower and Rack Chassis Components47
Front Panel Components48
Front Panel Components of the Tower Server48
Front Panel Components of the Rack Server49
Rear Panel Components50
Rear Panel Components of the Tower Server50
PCI-X Expansion Slots50
Rear Panel Components of the Rack Server51
Locating Serial Numbers52
Serial Number Locations (Tower Server)52
Locating Product ID Labels53
Product ID Label Locations (Tower Server at Left, Rack Server at Right)53
Locating the Torx T-15 Tool54
Torx T-15 Tool Location (Rack Server)54
System Board Components55
System Board Components56
Preparing the Server57
Unlocking and Opening the Front Bezel57
Unlocking the Front Bezel (Tower Server)58
Opening the Front Bezel58
Opening the Media Door59
Opening the Media Door (Rack Server)59
Powering down the Server60
Front and Rear UID Switch and LED Locations61
Pressing the Power On/Standby Button (Tower Server)62
Removing the Access Panel63
Removing the Access Panel (Tower Server)64
Extending the Server from the Rack65
Removing the Access Panel (Rack Server)66
Processors and Ppms67
Removing the Processor Air Baffle68
Processor Sockets and PPM Slots69
Securing the Processor Retaining Bracket Lever75
Memory77
Identifying DIMM Slots78
DIMM Slot Identification78
DIMM Part Numbers81
Hot-Plug SCSI Hard Drives83
SCSI Hard Drive Slot Locations and Ids (Tower Server)84
SCSI Hard Drive Slot Locations and Ids (Rack Server)84
Removing a Hard Drive Blank85
Installing a Hot-Plug SCSI Hard Drive86
Removable Media Devices87
Removing Bezel Blanks87
Removing the Processor Air Baffle87
Removing the Center Wall87
Disconnecting the Fan Cable92
Installing a Half-Height or Full-Height Media Device98
Installing a Half-Height Media Device100
Installing a Full-Height Media Device100
Optional Internal Two-Bay Hot-Plug SCSI Drive Cage102
Installing Screws on the SCSI Drive Cage103
Connecting the SCSI and Power Cables104
Redundant Hot-Plug Fans105
System Fan Locations106
Installing the Redundant Fan Cage108
Installing the Redundant Fan Cage Retaining Bracket108
Installing Hot-Plug Fans109
Installing a Redundant Hot-Plug Fan into the Center Wall110
Redundant Hot-Plug Power Supply112
Hot-Plug Power Supply Bays112
Expansion Boards116
Recommended Expansion Slot Population Order117
Removing an Expansion Slot Cover118
Installing an Expansion Board120
Remote Insight Lights-Out Edition II Board122
Installing the Rack Server124
Rack and Server Installation Guidelines126
Server Installation Procedures126
Measuring with the Template126
Installing Cage Nuts in the Rack Frame128
Installing Server Rails129
Installing the Spring-Load Rack Rail Assembly in the Rack130
Installing the Server in the Rack133
Installing the Cable Management Arm136
Connecting the Power Cord and Peripheral Devices137
Securing the Power Cord138
Securing Cables with the Cable Management Arm140
Powering up the Server141
Front Panel LED Activity During the Power-Up Sequence142
Installing an Operating System143
Registering the Server145
Routine Maintenance and Upgrades145
Maintenance and Service Procedures145
Extending the Server from the Rack146
Accessing the Server Rear Panel in the Rack147
Rack Options148
Telco Rack Option148
Round-Hole Rack Option149
Installing the Tower Server150
Server Installation Guidelines151
Connecting the Power Cord and Peripheral Devices152
Power Cord Guidelines152
Powering up the Server153
Installing an Operating System154
Registering the Server156
Routine Maintenance157
Maintenance and Service Procedures157
Server Cabling158
Internal Cabling Configurations158
Internal Drives and Storage Devices158
Cabling a Smart Array or Other RAID Controller163
Optional Internal Two-Bay Hot-Plug SCSI Drive Cage165
Hot-Plug Fans166
Hot-Plug Power Supplies167
Power On/Standby Button/Led Assembly167
External Cabling Configurations167
SCSI Cabling Guidelines167
SCSI Cables and Connectors168
External VHDCI SCSI Connector on the Rear Panel168
External SCSI Hard Drives169
External Storage Devices170
Cabling an External Storage Device through the External SCSI Connector (Tower Server)170
External USB Devices171
Rear Panel USB Connectors171
Rack Cabling Guidelines172
Routing the Power Cord and Peripheral Device Cables173
Server Installed in a Rack with Properly Routed Cabling173
Server Configuration and Utilities174
ROM-Based Setup Utility175
Navigating RBSU175
Using RBSU176
Automatic Server Recovery (ASR)179
Server Passwords179
Configuring Online Spare Memory182
Saving RBSU Configuration Settings182
Redundant ROM Support183
Safety and Security Benefits183
Access to Redundant ROM Settings183
Rompaq Utility184
Online ROM Flash Utility184
ROM Legacy USB Support185
Smartstart CD186
Smartstart Diskette Builder187
Smartstart Scripting Toolkit188
Insight Manager 7188
Diagnostics Utility189
Automatic Server Recovery-2190
Integrated Management Log190
Viewing the Log191
Multi-Initiator Configuration Utility192
Auto-Configuration Process193
Auto-Configuration Screen193
Boot Options194
System Maintenance Menu194
Regulatory Compliance Notices195
Regulatory Compliance Identification Numbers195
Federal Communications Commission Notice195
Class a Equipment196
Class B Equipment196
Declaration of Conformity for Products Marked with the FCC Logo - United States Only197
Modifications197
Cables198
Canadian Notice (Avis Canadien198
Class a Equipment198
Class B Equipment198
European Union Notice198
Japanese Notice199
BSMI Notice200
Laser Devices200
Laser Safety Warnings200
Compliance with CDRH Regulations200
Compliance with International Regulations201
Laser Product Label201
Laser Information201
Battery Replacement Notice202
Power Cords203
Mouse Compliance Statement203
Appendix B Electrostatic Discharge204
Preventing Electrostatic Discharge204
Grounding Methods205
Server Error Messages206
Appendix D Troubleshooting209
When the Server Does Not Start210
Diagnostic Steps213
Problems after Initial Boot221
Troubleshooting Guide221
Rompaq Disaster Recovery224
Information Resources225
LED Indicators and Switches226
System Leds226
Front Panel Leds227
Hot-Plug SCSI Hard Drive Leds228
Hot-Plug SCSI Hard Drive Leds229
RJ-45 Connector Leds232
Unit Identification Leds233
Rear UID LED and Switch (Rack Model233
Hot-Plug Power Supply Leds234
Hot-Plug Fan Leds235
System Board Leds235
System Board Leds and Internal Health LED Status Combinations237
System Board Switches240
System Maintenance Switch241
System Identification Switch242
System Configuration Settings242
Rompaq Disaster Recovery Mode243
Appendix F Server Specifications244
Server Specifications244
Minimum Hardware Configuration246
Supported Operating Systems246
Drivers247
Appendix G System Battery248
System Board Battery Replacement248
Locating the System Battery249
Removing the Battery249
Installing the Battery250
Index251
System Board Leds261
System Board Switches261
Serial Number Locations261

HP ProLiant ML370 Generation 3 - Page 214

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