Additional information..........................................................................................................................................................................................................153
Acronyms............................................................................................................................................................................................................................153
Blinking lights and boot error codes...............................................................................................................................................................154
Processor not executing code.................................................................................................................................................................155
BIOS recovery code unable to find valid BIOS recovery image......................................................................................155
Memory module error....................................................................................................................................................................................155
Graphics Controller Error (No Controller)........................................................................................................................................155
Failure System Board Error........................................................................................................................................................................156
Intel Trusted Execution Technology (TXT) Error ...........................................................................................................................156
Sure Start unable to find valid BIOS Boot Block image.........................................................................................................156
Sure Start has identified a problem (Manual Recovery Policy Set)..............................................................................156
POST error messages and user actions......................................................................................................................................................157
Routine maintenance for performance improvement ......................................................................................................................159
Common blue screen error messages ........................................................................................................................................................159
Error message list.............................................................................................................................................................................................159
Bug check symbolic names.......................................................................................................................................................................160
Microsoft general troubleshooting of Windows bug check codes...............................................................................160
Use Windows Debugging Tool.............................................................................................................................................................................160
Windows Software Development Kit (SDK)..................................................................................................................................... 161
Display issue: pixel anomalies.............................................................................................................................................................................164
Cable management....................................................................................................................................................................................................166
Connector types ...........................................................................................................................................................................................................166
Flex cable.................................................................................................................................................................................................................166
Horizontal cable insertion............................................................................................................................................................................167
Multiple-pin horizontal connector (LVDS cable to display panel)....................................................................................167
Multiple-pin vertical connector (LVDS cable to system board)........................................................................................168
8 Backing up, restoring, and recovering............................................................................................................................................................................169
Backing up information and creating recovery media.................................................................................................................................169
Using Windows tools for backing up...............................................................................................................................................................169
Using the HP Cloud Recovery Download Tool to create recovery media (select products only).......................169
Restoring and recovering your system....................................................................................................................................................................169
Creating a system restore .................................................................................................................................................................................... 170
Restoring and recovery methods ..................................................................................................................................................................... 170
Recovering using HP Recovery media.......................................................................................................................................................... 170
Changing the computer boot order ..................................................................................................................................................................171
Using HP Sure Recover (select products only)..........................................................................................................................................171
9 Computer Setup (BIOS), TPM, and HP Sure Start ...................................................................................................................................................172
Using Computer Setup .........................................................................................................................................................................................................172
Navigating and selecting in Computer Setup .........................................................................................................................................172
Restoring factory settings in Computer Setup........................................................................................................................................172
Updating the BIOS ........................................................................................................................................................................................................173
Determining the BIOS version ..................................................................................................................................................................173
Preparing for a BIOS update......................................................................................................................................................................173
Downloading a BIOS update...........................................................................................................................................................174
Installing a BIOS update.....................................................................................................................................................................174
Changing the boot order using the f9 prompt .........................................................................................................................................174
ix
To Next Page
Loading...
