HPE ProLiant Gen10

Using this guide
Getting started
NOTE:
For common troubleshooting procedures, the term "server" is used to mean servers and server blades.
This guide provides common procedures and solutions for troubleshooting an HPE ProLiant server—from
the most basic connector issues to complex software configuration issues.
To understand the sections of this guide and to identify the best starting point for an issue, review the
following descriptions:
• Troubleshooting preparation on page 12
This section provides information on how to prepare to begin troubleshooting the server, including
important safety information, tips on how to gather symptom information, how to prepare your server to
begin diagnosis, and other pre-diagnostic information.
• Common issue resolution on page 20
Many server issues are caused by loose connections, outdated firmware, and other issues. Use this
section to perform basic troubleshooting for common issues.
• Remote troubleshooting on page 31
This section provides a list of the tools and processes to begin troubleshooting a server from a remote
location.
• Diagnostic flowcharts on page 36
If a server exhibits symptoms that do not immediately pinpoint the issue, use this section to begin
troubleshooting. The section contains a series of flowcharts that provide a common troubleshooting
process for HPE ProLiant servers. The flowcharts identify a diagnostic tool or a process to help solve
the issue.
• Hardware issues on page 71
If the symptoms point to a specific component, use this section to find solutions for issues with power,
general components, system boards, system open circuits and short circuits, and external devices.
• Software issues on page 129
If you have a known, specific software issue, use this section to identify and solve the issue.
• Software and configuration utilities on page 138
Use this section as a reference for software tools and utilities.
• Reports and logs on page 152
Use this section for more information about the reports and logs you can generate during the
troubleshooting process or prior to contacting Hewlett Packard Enterprise Support.
• Resources for troubleshooting on page 166
When additional information becomes necessary, use this section to identify websites and
supplemental documents that contain troubleshooting information.
• Support and other resources on page 174
10 Using this guide