HPE ProLiant Gen10

Troubleshooting preparation
Prerequisites for server troubleshooting
WARNING:
To avoid potential issues, ALWAYS read the warnings and cautionary information in the product
documentation before removing, replacing, reseating, or modifying system components.
IMPORTANT:
This guide provides information for multiple servers. Some information might not apply to the server
you are troubleshooting. See the server documentation for information on procedures, hardware
options, software tools, and operating systems supported by the server.
Procedure
1. Review the Important safety information.
2. Gather and record symptom information.
3. Gather all error information, such as the full POST error message displayed and the IML.
4. If it is necessary to contact Hewlett Packard Enterprise, download the Active Health System log and
submit a support case through Active Health System Viewer.
For more information, see the AHSV user guide at the Hewlett Packard Enterprise website (http://
www.hpe.com/support/ahsv-docs).
5. Prepare the server for diagnosis.
6. To begin the diagnostic process, see Initial diagnosis.
More information
Important safety information on page 12
Active Health System Viewer on page 138
Preparing the server for diagnosis on page 17
Collecting symptom information on page 15
Initial diagnosis on page 36
Important safety information
Familiarize yourself with the safety information in the following sections before troubleshooting the
system.
Important safety information
Before servicing this product, read Safety and Compliance Information for Server, Storage, Power,
Networking, and Rack Products on the Hewlett Packard Enterprise website.
Symbols on equipment
The following symbols might be found on the equipment to indicate the presence of potentially hazardous
conditions.
12 Troubleshooting preparation