HPE ProLiant Gen10

Reports and logs
Reports and Logs overview
You might be asked to gather some of the following reports or logs when you contact Hewlett Packard
Enterprise:
• Active Health System log—Use the Active Health System Viewer to download the Active Health
System Log and submit a case to Hewlett Packard Enterprisesupport. For more information, see the
Active Health System Viewer documentation on the Hewlett Packard Enterprise website (
http://
www.hpe.com/support/ahsv-docs).
• Integrated Management Log
• HPE Smart Storage Administrator Diagnostic Utility CLI reports
• HPS report
• Linux reports—sosreport and supportconfig
Active Health System log
The Active Health System log is a single file that contains basic information required by Hewlett Packard
Enterprise support to analyze the system.
You can download the Active Health System log manually and send it to Hewlett Packard Enterprise. The
log can be downloaded using the following tools:
• Active Health System Viewer
• HPE iLO
• Intelligent Provisioning
• Active Health System download CLI for Windows Operating Systems
• Active Health System download CLI for Linux Distributions
• curl command-line tool
The Active Health System log can be captured using either offline or online methods.
Operating system Online server Offline server
Microsoft Windows AHS download CLI, iLO web
interface
Intelligent Provisioning
Linux
AHS download CLI,
iLO web interface
Intelligent Provisioning
VMware iLO web interface Intelligent Provisioning
Other operating systems iLO web interface Intelligent Provisioning
152 Reports and logs