HPE ProLiant Gen10

• Remote diagnosis flowchart on page 37—To diagnose the issue from a remote location.
• Server power-on issues flowchart with ML and DL series servers on page 38—An HPE ProLiant
ML or DL Gen10 series server does not power on.
• Server power-on issues flowchart for XL series servers on page 40—An HPE ProLiant XL
Gen10 series server does not power on.
• Server blade power-on issues flowchart with BL series server blades on page 42—An HPE
ProLiant BL Gen10 series server blade does not power on.
• POST issues flowchart on page 45—An overview that directs you to the correct flowchart when
your server does not complete POST.
• POST issues—Server hang or reboot during POST flowchart on page 46—A server hangs or
reboots during the boot process.
• POST issues—No boot, no video flowchart on page 48—A server does not boot and has no
video.
• POST issues—Boot, no video flowchart on page 49—A server boots, but has no video.
• OS boot issues flowchart on page 50—A server does not boot to the OS.
• Intelligent Provisioning issues flowchart on page 51—A server does not boot to Intelligent
Provisioning.
• Controller issues flowchart on page 53—A controller is not shown during POST or if your
controller shows errors.
• HPE Smart Storage Battery issues for Smart Array controllers on page 56 — An HPE Smart
Storage battery is not recognized or is not charging.
• Physical drive issues flowchart on page 58—Physical drives are not shown or if errors are
displayed during POST.
• Logical drive issues flowchart on page 60—Logical drives are not shown or if errors are displayed
during POST.
• Server fault indications flowchart for non-blade servers on page 62—A nonblade server has
Insight Management Agent faults or faults indicated by LEDs.
• Server blade fault indications flowchart for BL c-Class server blades on page 64—An HPE
ProLiant BL server blade has Insight Management Agent faults or faults indicated by LEDs.
• NIC issues flowchart on page 66—A NIC is not working.
• General diagnosis flowchart on page 69—All other issues.
Remote diagnosis flowchart
For a generic approach to troubleshoot a server from a remote location, see the remote diagnosis
flowchart:
Remote diagnosis flowchart 37