HPE ProLiant Gen10

Diagnostic steps..........................................................................................................................36
Gather important information before you begin.......................................................................... 36
Troubleshooting flowcharts......................................................................................................... 36
Using the Diagnostic flowcharts....................................................................................... 36
Initial diagnosis.................................................................................................................36
Remote diagnosis flowchart............................................................................................. 37
Power-on issues flowchart............................................................................................... 38
Server power-on issues flowchart with ML and DL series servers........................38
Server power-on issues flowchart for XL series servers....................................... 40
Server blade power-on issues flowchart with BL series server blades................. 42
POST issues flowchart.....................................................................................................45
POST issues—Server hang or reboot during POST flowchart..............................46
POST issues—No boot, no video flowchart.......................................................... 48
POST issues—Boot, no video flowchart............................................................... 49
OS boot issues flowchart................................................................................................. 50
Intelligent Provisioning issues flowchart...........................................................................51
Controller issues flowchart............................................................................................... 53
HPE Smart Storage Battery issues for Smart Array controllers....................................... 56
Physical drive issues flowchart.........................................................................................58
Logical drive issues flowchart.......................................................................................... 60
Fault indications flowchart................................................................................................61
Server fault indications flowchart for non-blade servers........................................62
Server blade fault indications flowchart for BL c-Class server blades...................64
NIC issues flowchart.........................................................................................................66
General diagnosis flowchart.............................................................................................69
Hardware issues....................................................................................71
Procedures for all ProLiant servers.............................................................................................71
Power issues...............................................................................................................................71
Server does not power on................................................................................................ 71
Power source issues........................................................................................................ 71
Power supply issues.........................................................................................................72
Insufficient power supply configuration..................................................................73
UPS issues.......................................................................................................................74
UPS is not working properly.................................................................................. 74
Low battery warning is displayed.......................................................................... 75
One or more LEDs on the UPS is red................................................................... 75
General hardware issues............................................................................................................ 76
New hardware issues.......................................................................................................76
Unknown issue.................................................................................................................77
Third-party device issues................................................................................................. 78
Testing the device..................................................................................................79
Internal system issues.................................................................................................................79
Drive issues (hard drives and solid state drives)..............................................................79
Drives are failed.....................................................................................................79
Drives are not recognized..................................................................................... 80
Data is inaccessible...............................................................................................81
Server response time is slower than usual............................................................82
HPE SmartDrive icons or LEDs illuminate errors for the wrong drive or an
error message is displayed in POST, HPE SSA, or HPE SSADUCLI................... 82
SSD Smart Wear error.......................................................................................... 83
512e Physical drive support.................................................................................. 83
Diagnosing array problems................................................................................... 83
Drive arrays and fault-tolerance methods............................................................. 84
Storage controller issues..................................................................................................93
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