HPE ProLiant Gen10

Slow-moving horizontal lines are displayed........................................................ 121
Mouse and keyboard issues.......................................................................................... 122
Expansion board issues................................................................................................. 122
System requests recovery method during expansion board replacement.......... 122
Network controller or FlexibleLOM issues......................................................................123
Network controller or FlexibleLOM is installed but not working...........................123
Network controller or FlexibleLOM has stopped working.................................... 123
Network controller or FlexibleLOM stopped working when an expansion
board was added.................................................................................................124
Network interconnect blade issues......................................................................125
HPE Smart Storage Battery issues................................................................................ 125
HPE Smart Storage Battery might lose charge when shelved for long periods
of time..................................................................................................................125
HPE Smart Storage Battery configuration error.................................................. 126
HPE Smart Storage Battery failure......................................................................126
Cable issues............................................................................................................................. 127
Drive errors, retries, timeouts, and unwarranted drive failures occur when using an
older Mini-SAS cable......................................................................................................127
USB device not recognized, an error message is displayed, or the device does not
power on when connected to an SUV cable.................................................................. 127
Software issues...................................................................................129
Operating system issues and resolutions................................................................................. 129
Operating system issues................................................................................................129
Operating system locks up.................................................................................. 129
Errors are displayed in the error log.................................................................... 129
Issues occur after the installation of a service pack............................................ 129
Updating the operating system...................................................................................... 130
Prerequisites for updating the operating system................................................. 130
Updating the operating system............................................................................130
Reconfiguring or reloading software.............................................................................. 130
Prerequisites for reconfiguring or reloading software..........................................130
Restoring a backup version.................................................................................131
Linux resources..............................................................................................................131
Application software issues.......................................................................................................131
Software locks up...........................................................................................................131
Errors occur after a software setting is changed............................................................131
Errors occur after the system software is changed........................................................ 132
Errors occur after an application is installed.................................................................. 132
ROM issues...............................................................................................................................132
Remote ROM flash issues..............................................................................................132
Command-line syntax error................................................................................. 132
Access denied on target computer......................................................................133
Invalid or incorrect command-line parameters.................................................... 133
Network connection fails on remote communication........................................... 133
Failure occurs during ROM flash.........................................................................134
Target system is not supported........................................................................... 134
System requests recovery method during a firmware update............................. 134
Boot issues.....................................................................................................................135
Server does not boot........................................................................................... 135
PXE boot guidelines for UEFI servers.................................................................137
Software and configuration utilities.................................................. 138
Server mode..............................................................................................................................138
6 Contents