HPE ProLiant ML350

Support and other resources
Accessing Hewlett Packard Enterprise Support
• For live assistance, go to the
Contact Hewlett Packard Enterprise Worldwide website.
• To access documentation and support services, go to the Hewlett Packard Enterprise Support Center
website.
Information to collect
• Technical support registration number (if applicable)
• Product name, model or version, and serial number
• Operating system name and version
• Firmware version
• Error messages
• Product-specific reports and logs
• Add-on products or components
• Third-party products or components
Accessing updates
• Some software products provide a mechanism for accessing software updates through the product
interface. Review your product documentation to identify the recommended software update method.
• To download product updates, go to either of the following:
◦ Hewlett Packard Enterprise Support Center Get connected with updates page
◦ Software Depot website
• To view and update your entitlements, and to link your contracts and warranties with your profile, go to the
Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page.
IMPORTANT:
: Access to some updates might require product entitlement when accessed through the Hewlett
Packard Enterprise Support Center. You must have an HP Passport set up with relevant
entitlements.
Websites
• Hewlett Packard Enterprise Information Library
• Hewlett Packard Enterprise Support Center
• Contact Hewlett Packard Enterprise Worldwide
• Subscription Service/Support Alerts
• Software Depot
• Customer Self Repair
• Insight Remote Support
• Serviceguard Solutions for HP-UX
• Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix
• Storage white papers and analyst reports
120 Support and other resources