Chapter 9. Management 459
event log and any configured alerts are sent. The information that is gathered by Service
Advisor is the same information that is available if you save service data from the AMM web
interface.
After gathering the information, Service Advisor automatically initiates a call to IBM. Upon
receipt of the information, IBM returns a service request ID, which is placed in the call home
activity log.
On the Event Log page of the AMM web interface, you can choose to select the Display Call
Home Flag check box. If you select the check box, events are marked with a C for call home
events and an N for events that are not called home. In addition, you can filter the event log
based on this setting.
Before you configure the BladeCenter Service Advisor, you must ensure that ports 80 and
443 are open for the AMM to call home.
Complete the steps that follow to successfully configure the Service Advisor:
1. Log in to the AMM on which you want to activate the Service Advisor.
2. In the left navigation pane, click Service Tools ï‚® Service Advisor. If this is the first time
that you select this option, or if the AMM firmware was reset to the default values, you
need to view and accept the license agreement.
3. Click View terms and conditions to view the Service Advisor agreement. Click I accept
the agreement on the terms and conditions page to close the page.
4. Click the Service Advisor Settings tab, as shown in Figure 9-10 on page 460, and
complete all relevant details. Ensure that you select the correct IBM support center for
your geographical location. Also, note that the FTP/TFTP Server of Service Data must
only be configured if an approved service provider other than IBM provides your hardware
warranty.
5. After all data has been entered, click Save IBM Support. At this point, the Service Advisor
is not enabled.
6. To enable Service Advisor, click the Service Advisor Settings tab again and click Enable
IBM Support. The Service Advisor Disabled status, as shown in Figure 9-10 on page 460,
now shows Enabled.
Tip: Although Service Advisor can send alerts 24 hours a day, 7 days a week, your service
provider responds according to the arrangement that you have in place with the service
provider.
Tip: None of the information in the Call Home report contains client data from the servers
or the I/O modules.
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