Chapter 9. Management 481
17.You are prompted to either schedule the deployment of the agent or deploy it immediately.
For our example, we deploy the agent immediately. IBM Systems Director defaults to Run
Now for all tasks unless specified otherwise. Click OK when ready to deploy the agent.
Click Display Properties to view the status of the agent deployment process.
18.After the agent deployment completes, inventory the operating system object by going to
Navigate Resources All Operating Systems. Right-click the respective operating
system object and click Inventory View and Collect Inventory.
19.Click Collect Inventory and click OK to run the task immediately.
20.Click Display Properties again to view the progress of the inventory task.
21.After the task completes, you are ready to view and manage the scalable systems.
9.5.5 Service and Support Manager
Service and Support Manager is a no-charge plug-in to IBM Systems Director. It
automatically captures hardware errors and reports them to IBM support for you on a 24/7
basis. It forms part of IBM Electronic Services, as described in 9.6, “IBM Electronic Services”
on page 493. The tool is quick, easy to configure, and provides the following benefits:
Automatic problem reporting
Direct routing 24/7 of reported problems to IBM technical support
Reduced personnel time required for gathering and reporting service information
Higher availability and shorter downtime
Custom IT management tools enabled
Secure Internet access
Accurate solutions with reduced human error in gathering and reporting service
information
Secure Web access to your service information
Consistent IBM worldwide service and support process
You can access the Service and Support Manager plug-in on the IBM Systems Director 6.2.1
DVD or you can download it from the following website:
https://www14.software.ibm.com/webapp/iwm/web/reg/pick.do?lang=en_US&source=dmp
You need to register at no charge if you do not have an IBM ID to access this website.
Progress indicator: The progress indicator might remain on 5% for a period of time
before its value increases, which is normal.
Version tip: Service and Support Manager versions are specific to the version of the IBM
Systems Director server that is installed. In our example, we have IBM Systems Director
Version 6.2.1; therefore, we must use Service and Support Manager Version 6.2.1.
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