482 IBM eX5 Implementation Guide
Service and Support Manager prerequisites
Before installing Service and Support Manager, you must meet the following prerequisites:
The IBM Systems Director server must have access to the Internet. The access can be
granted via a proxy server, but the following configuration rules must be followed for
Service and Support Manager and Update Manager to work correctly.
Configure the proxy server to use basic authentication if it is configured for digest or NT
LAN Manager (NTLM) authentication. The update manager task supports only basic
authentication with the proxy server. If digest or NTLM authentication is required, the
update manager is unable to access update packages from IBM.
Service and Support Manager requires access to the host names, IP addresses, and
ports that are shown in Table 9-3.
Table 9-3 Remote servers to which Service and Support Manager needs access
Collect inventory for the systems before you start the installation. This task is not
mandatory, but it is recommended.
Installing and configuring Service and Support Manager
In this section, we describe how to install and configure Service and Support Manager from
the IBM Systems Director 6.2.1 DVD:
1. Place the IBM Systems Director DVD into the IBM Systems Director server. The DVD runs
automatically.
2. Select the language that you want to use from the list box and click OK.
3. The IBM Systems Director Welcome page appears. Click IBM Service and Support
Manager.
4. Click Install IBM Service and Support Manager 6.2.1, as shown in Figure 9-33 on
page 483.
Remote server IP addresses Port
eccgw01.boulder.ibm.com 207.25.252.19 443
eccgw02.rochester.ibm.com 129.42.160.51 443
www-945.ibm.com 129.42.26.224
129.42.34.224
129.42.42.224
443
www6.software.ibm.com 170.225.15.41 443
www.ecurep.ibm.com 192.109.81.20 443
Tip: IP addresses are subject to change, so ensure that you use host names whenever
possible.
Tip: If you have disabled the auto-run feature on your IBM Systems Director server, you
can find the Service and Support Manager software in the SSM directory directly in the
root of the DVD. Open the SSM directory and double-click
SysDir6_2_1_Service_Support_Windows.exe to start the installation.
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