Table 20. Hypervisor isolation procedures and symbolic failing items (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 7, “Parts listing for IBM Flex System p260 and p460 Compute Nodes,” on page 97 to determine
which components are CRUs and which components are FRUs.
v If an action step is preceded by Trained service technician only, that step must be performed only by a trained
service technician.
Isolation
procedure or
symbolic failing
item
Symptom Action
SLOTUSE The card in the given
slot is not available
for use.
1. Is the SRC B2002250 or B2002300?
No: Continue with step 3.
Yes: The first two characters in word 4 of the reference code will
identify the platform Licensed Internal Code component that
has control of the slot. Continue with the next step.
2. What is the value of the first two characters of word 4 of the
reference code?
v 02 or 03: The management console has control of the slot. Make
sure that management console is not using the slot. This ends the
procedure.
v Other: Contact your next level of support. This ends the
procedure.
3. Is the SRC B2002475?
No: Contact your next level of support. This ends the
procedure.
Yes: Continue with the next step.
4. Look in the event log for part numbers and location codes associated
with the card slot.
Note: There will not be a part number if the card slot is empty.
Check the server to see if a card is physically present in the card slot.
Is a card physically present?
No: Use symbolic FRU LPARCFG to reconfigure the card slot so
that it is not a required resource to perform a partition IPL.
This ends the procedure.
Yes: Replace the failing card. This ends the procedure.
SVCDOCS Read the description of the system reference code (SRC) and perform any actions indicated
there. If you have already read and performed the actions in the description, go to the next
failing item in the failing item list.
SVCPROC The service processor
is failing.
Replace the system-board and chassis assembly, as described in
“Replacing the system-board and chassis assembly” on page 83.
TOPORT This item does not apply to compute nodes. Continue with the next item in the failing item list.
466 Power Systems: IBM Flex System p260 and p460 Compute Nodes Installation and Service Guide
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