Chapter 6. IBM Remote Support Manager for Storage 293
Additional contacts can be configured for subsystems located at other sites. They only
receive notifications related to subsystem problems. See Figure 6-5 for information about the
notifications.
Figure 6-5 E-mail notifications
There are several types of notifications sent by RSM to the primary contact or subsystem
contact, as configured in the RSM:
Remote Access notifications are sent when:
– Remote access is enabled or disabled, as shown in Example 6-1.
Example 6-1 Remote access notification
Remote access to the RSM for Storage system has been enabled.
The remote access timeout for localhost is now 35:59 (HH:MM)
There are no remote users connected to localhost at this time.
#
# RSM system type: 7985PBF
# RSM system serial: KQDBXV8
# RSM system name: localhost.localdomain
# RSM modem Key:
K7EuTWmKlqoDuIsgP0xNYiVI13tDtlqoDuZbIvKXYI9pFXY5Le9qDMbeWKFXkn8l093NAZxi96T3ZYr
b21zFSRUkaBO0wEGcJ6NfmYvasl2w
# RSM build: T1.15.4
# RSM location: Datacenter 1
# RSM address: River Street
# RSM city: River CIty
# RSM state: NC
# RSM zip: 00000
# RSM country: United States
# RSM contact name: Max Musterman
# RSM contact phone: 11234567890
# RSM contact hours: 7am - 6pm
# RSM contact timezone: GMT - 6
# RSM contact alt. phone: 1 123 456 7891
# RSM contact alt. hours: 6pm - 7am
# RSM contact e-mail: max.musterman@rivers.local
# RSM contact country: United States
– A remote user connects or disconnects from the system.
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