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IBM Midrange System DS4000 Series User Manual

IBM Midrange System DS4000 Series
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292 IBM Midrange System Storage Hardware Guide
After RSM is installed, configured, and activated, here are the steps in a sample scenario for
RSM. See Figure 6-4 on page 291 to understand the flow:
1. For example, an error occurs in one of the storage subsystems and a critical event is
logged in the management station (running DS Storage Manager).
2. The management station reports the critical event to the RSM server through an SNMP
trap. The RSM system receives notification of the critical event and sends an alert to IBM
Service.
When an alert is received from the management station, RSM downloads logs and other
problem determination data, such as the Major Event Log (MEL), Read Link Status (RLS),
and storage system profile of the storage subsystem’s controllers that reports the problem
using the out-of-band Ethernet interfaces, and sends them along with the alert to IBM
Service by e-mail.
SNMP traps are sent by the IBM Storage Manager client or the IBM Storage Manager's
Event Monitor service. As the Storage Manager Client might not always be running, we
recommend that the Event Monitor be installed. See Storage Manager documentation to
learn about the installation of Event Monitor.
See 6.1.5, “Notification e-mail and events filtering” on page 292 to configure the SNMP
trap in Storage Manager.
3. IBM Service does problem determination based on information sent by the alert along with
the problem determination data, such as MEL, RLS, and the subsystem profile. If the
problem can be fixed with existing information, IBM Service contacts the customer either
by phone or e-mail to resolve the problem. After the problem is solved, either IBM Service
or the customer must indicate
Service Complete for all alerts in the RSM. IBM Service can
dial to the RSM modem or use an SSH connection to acknowledge and indicate Service
Complete for all alerts for the subsystem.
4. If the problem cannot be fixed with existing information, IBM Service dials the RSM
modem or uses an SSH connection, acknowledges the alert, and performs
troubleshooting by connecting to the storage subsystem using the Storage Manager
command-line interface (SMcli) or RLOGIN. IBM Service might need to contact the
customer to obtain the password for the storage subsystem to use SMcli. IBM might also
have to contact the customer to enable RLOGIN access. Indeed, we recommend normally
disabling RLOGIN.
If IBM Service needs to send or upload logs or other information from the RSM server to
IBM, they can use FTP or e-mail commands from the Linux shell at the RSM server while
connected through the modem line or using SSH connection. Any data connected is sent
to an IBM server through a customer network, not through the modem line (the modem
connection is a TTY serial console, not an IP connection).
5. After the problem is resolved, all alerts must be closed either by IBM Service or the
customer before reporting will resume for that subsystem.
6.1.5 Notification e-mail and events filtering
The RSM for Storage software sends e-mails to notify you about important changes in status.
Up to 20 contact people can be configured. One will be the primary contact for RSM related
events and will receive all notifications about RSM system operation and problems. The
primary contact will receive all notifications about RSM system operation and problems.
Note: Once the RSM for Storage reports a problem to IBM for a given subsystem, no
additional problems will be reported to IBM for that particular subsystem until all
existing alerts are closed.

Table of Contents

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IBM Midrange System DS4000 Series Specifications

General IconGeneral
ModelDS4000 Series
CategoryStorage
ManufacturerIBM
Drive Types SupportedSAS, SATA
RAID Levels Supported0, 1, 3, 5, 6, 10
Host InterfacesFibre Channel
Host ConnectivityFibre Channel
Drive InterfaceSAS, SATA
Management SoftwareIBM Storage Manager
Hot-Swap ComponentsDrives, power supplies, cooling fans
RedundancyRedundant power supplies, fans, controllers (depending on model)

Summary

Introduction to IBM Midrange System Storage storage subsystems

IBM Midrange System Storage storage server models

Describes the IBM Midrange System Storage series of storage servers, including DS4000 and DS5000 models.

IBM Midrange System Storage expansion enclosure

Details the IBM Midrange System Storage expansion enclosures, including EXP810, EXP5000, EXP520, and EXP5060 models.

IBM System Storage DS Storage Manager software

Explains the IBM System Storage DS Storage Manager software used for configuring, managing, and troubleshooting storage subsystems.

IBM Midrange System Storage hard disk drives

Discusses the multi-tiered storage support and various hard disk drive technologies used in IBM Midrange System Storage.

New features

Full Disk Encryption capable disk drive modules (DDM)

Introduces Disk Security and Full Disk Encryption (FDE) drives, supported by DS5000 firmware V7.60.

Solid State Drive (SSD) module

Discusses Solid State Drives (SSDs) as a new storage type for enterprise workloads requiring high IOPS.

IBM System Storage DS5020 storage subsystem and EXP520

Introduces the DS5020 storage system, designed for midrange/departmental storage requirements.

Remote Support Manager Hardware Model RS2

Introduces the DS-RSM Model RS2 server for managing and analyzing alert notifications efficiently.

IBM System Storage DS4000 and DS5000 hardware

IBM System Storage DS4700 Express

Details the IBM System Storage DS4700 Express storage subsystem, its features, and models.

DS4000 series expansion enclosures

Describes the DS4000 series expansion enclosures, including EXP710 and EXP810 models.

DS5100 and DS5300 storage subsystems

Compares the DS5100 and DS5300 storage subsystems, highlighting their increased performance and capacity.

DS5100 and DS5300 controller architecture

Explains the controller architecture of the DS5100 and DS5300, focusing on the ZIP ASIC and PCI Express buses.

DS5000 storage subsystem host-side connections

Explains the host-side connections in the DS5000 controller, using flexible Host Interface Cards (HICs).

DS5000 storage subsystem drive-side connections

Details the drive-side connections in the DS5000 storage subsystem and the numbering scheme.

DS5020 storage subsystem

Introduces the DS5020, a new midrange disk storage offering from IBM.

DS5020 controller architecture

Details the DS5020 controller architecture, comparing it to DS4700 with minor differences.

DS5020 storage subsystem host-side connections

Explains the host-side connections in the DS5020 controller, detailing its different interface configurations.

DS5020 storage subsystem drive-side connections

Describes the drive-side cabling for the DS5020, depending on the number of expansion units attached.

IBM System Storage DS planning and configuration

DS5000 arrays and RAID levels

Explains how arrays are created and the different RAID levels available for DS5000.

Storage partitioning

Discusses storage partitioning, which allows heterogeneous host systems to access the same storage subsystem.

Cache parameters

Covers various cache settings configurable in Storage Manager for DS5000 system-wide and per logical drive.

Security planning: Full Disk Encryption

Discusses Full Disk Encryption (FDE) as a premium feature for data security on disks.

Disk Encryption or FDE

Details the Disk Encryption feature, requiring Encryption Capable FC disk drives and activation.

Enhanced Remote Mirroring (ERM)

Details the Enhanced Remote Mirroring (ERM) option for online, real-time data replication between DS5000 storage subsystems.

Multipathing

Discusses the different multipath drivers available for DS5000 storage subsystems.

Storage Manager software

Describes the Storage Manager software used for configuring, managing, and troubleshooting storage subsystems.

Installing IBM System Storage DS Storage Manager

Covers the client and host server software packages required to manage and connect to DS5000 storage subsystems.

Installing Storage Manager in a Windows Server 2008 host

Covers automatically starting the Storage Manager Event Monitor and its configuration.

Configuring IP addresses of the controllers

Explains how to change IP addresses using the Storage Manager utility via out-of-band management.

Using and configuring the DS Storage Manager client

Explains the host agent (in-band) management method, its advantages, and disadvantages.

Enabling the premium features

Provides steps to activate purchased premium features using the DS Storage Manager.

Automatic configuration

Covers using the Automatic Configuration wizard to create arrays and logical drives with minimal interaction.

Configuring storage partitioning

Explains the concept of storage partitioning and the overall process of defining storage partitions.

Configuring mapped drives from Windows

Guides on checking new mapped logical drives from Windows Server 2008 using SANsurfer and Device Manager.

Monitoring and alerting

Covers configuring e-mail and SNMP alert notifications through the Enterprise Management window.

Saving the configuration

Guides on saving the DS5000 storage subsystem configuration for backup and replication.

Disk Security with Full Disk Encryption drives

The need for encryption

Explains the importance of encryption due to increasing data security threats and regulatory compliance.

DS5000 Disk Encryption Manager

Describes the Disk Encryption Manager role in maintaining key linkage and communications with FDE drives.

Full Data Encryption (FDE) disks

Lists the required Fibre Channel disks with 15,000 rpm speed for enabling Disk Security.

Setting up and enabling a secure disk

Provides a step-by-step process to create a key and file on IBM Disk Encryption Storage Manager.

FDE and premium feature check

Details checks required before key creation, including premium feature key application.

Secure key creation

Guides on creating the secure key, pass phrase, and security identifier for FDE drives.

Enable Disk Security on array

Explains how to enable Disk Security on an array after keys have been created and FDE drives are ready.

Secure erase

Describes secure erase as a method for data erasure that makes drives impossible to decrypt.

Import secure drive array

Explains how to unlock drives and import arrays after physically moving disks to the target DS5000.

Unlock drives

Details the procedure to unlock FDE drives before importing an array, requiring key file and pass phrase.

Import array

Describes how to import an array using the Storage Manager window in the Logical view.

Advanced maintenance, troubleshooting, and diagnostics

Planning for upgrades

Provides preparation guidance for upgrading firmware and management software smoothly.

Updating controller firmware

Explains how to transfer and activate controller firmware and NVSRAM to the DS5000 subsystem.

Updating the ESM board firmware

Explains the procedure for updating ESM board firmware, including synchronization features.

Updating the hard disk drives’ firmware

Guides on updating hard disk drive firmware, often required after ESM or controller firmware upgrades.

Storage Manager communication problems

Offers recovery procedures for unresponsive storage subsystems in both in-band and out-of-band management.

Managing disk failures

Explains how controllers monitor disk status and handle drive failures, including hot spares and array status.

Command-line interface and Script Editor

Command-line interface (CLI)

Describes the Script Engine and how commands are invoked via interactive, batch, or script editor methods.

Script Editor

Introduces the Script Editor for creating, editing, and executing scripts for storage management.

Using the Script Editor

Guides on how to open the Script Editor and its two views: Script view and Output view.

Solid State Drives on the IBM System Storage DS5000 series

Solid State Drives on a DS5000 storage subsystem

Covers new SSD support on DS5000 series, including requirements and limitations.

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