v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, System x3200 Types 4362 and 4363,” on page 67 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
1806 PCI built in self-test failure.
1. If the error code indicates a particular PCI or
PCI-E slot or device, remove that device.
2. Reseat the following components:
a. Each adapter
b. (Trained service technician only, if the
specified board is a FRU) The board that is
indicated in the error code. (See Chapter 3,
“Parts listing, System x3200 Types 4362 and
4363,” on page 67 to determine CRU or FRU
status.)
3.
Replace the components listed in step 2 one at a
time, in the order shown above, restarting the
server each time.
1807, 1808 General PCI error.
1. Make sure that no devices have been disabled in
the Configuration/Setup Utility program.
2. Replace each adapter one at a time, restarting
the server each time.
1962 A hard disk drive does not contain a valid
boot sector.
1. Make sure that a bootable operating system is
installed.
2. Run the hard disk drive diagnostic tests.
3. Reseat the following components, depending on
the server model:
v Hot-swap models:
a. Hard disk drive
b. SAS/SATA controller
v
Simple-swap models:
a. Hard disk drive
b. Hard disk drive cable
4.
Replace the following components one at a time,
depending on the server model, in the order
shown, restarting the server each time:
v Hot-swap models:
a. Hard disk drive
b. Hard disk drive backplane
c. SAS/SATA controller
v
Simple-swap models:
a. Hard disk drive
b. Hard disk drive cable
5.
(Trained service technician only) Replace the
system board.
24 System x3200 Types 4362 and 4363: Problem Determination and Service Guide
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