v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
0010002 Microprocessor not supported
1. Reseat the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor 1
b. (Trained service technician only)
Microprocessor 2 (if installed)
2. (Trained service technician only) Remove
microprocessor 2 and restart the server.
3. (Trained service technician only) Remove
microprocessor 1 and install microprocessor 2 in
the microprocessor 1 connector. Restart the
server. If the error is corrected, microprocessor 1
is bad and must be replaced.
4. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor 1
b. (Trained service technician only)
Microprocessor 2
c. (Trained service technician only) System
board
0011000 Invalid microprocessor type
1. Update the firmware to the latest level (see
“Updating the firmware” on page 253).
2. (Trained service technician only) Remove and
replace the affected microprocessor (error LED is
lit) with a supported type.
0011002 Microprocessor mismatch
1. Run the Setup utility and view the microprocessor
information to compare the installed
microprocessor specifications.
2. (Trained service technician only) Remove and
replace one of the microprocessors so that they
both match.
Chapter 3. Diagnostics 29
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