ServerGuide problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical
information, hints, tips, and new device drivers or to submit a request for information.
Symptom Action
The ServerGuide Setup and
Installation CD will not start.
1. Make sure that the server supports the ServerGuide program and has a
startable (bootable) CD or DVD drive.
2. If the startup (boot) sequence settings have been changed, make sure that the
CD or DVD drive is first in the startup sequence.
3. If more than one CD or DVD drive is installed, make sure that only one drive is
set as the primary drive. Start the CD from the primary drive.
The ServeRAID program cannot
view all installed drives, or the
operating system cannot be
installed.
1. Make sure that there are no duplicate IRQ assignments.
2. Make sure that the hard disk drive is connected correctly.
3. Make sure that the hard disk drive cables are securely connected (see “Internal
cable routing and connectors” on page 172).
The operating-system
installation program
continuously loops.
Make more space available on the hard disk.
The ServerGuide program will
not start the operating-system
CD.
Make sure that the operating-system CD is supported by the ServerGuide program.
For a list of supported operating-system versions, go to http://www.ibm.com/
systems/management/serverguide/sub.html, click IBM Service and Support Site,
click the link for your ServerGuide version, and scroll down to the list of supported
Microsoft Windows operating systems.
The operating system cannot be
installed; the option is not
available.
Make sure that the server supports the operating system. If it does, no logical drive
is defined (RAID servers). Run the ServerGuide program and make sure that setup
is complete.
60 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide
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