IBM System x3650 M3 4255 Service Guide

Contents
Safety ............................vii
Guidelines for trained service technicians ...............viii
Inspecting for unsafe conditions .................viii
Guidelines for servicing electrical equipment .............ix
Safety statements ........................x
Chapter 1. Start here.......................1
Diagnosing a problem .......................1
Undocumented problems .....................4
Chapter 2. Introduction ......................5
Related documentation ......................5
Notices and statements in this document................6
Features and specifications.....................7
Server controls, LEDs, and connectors ................9
Front view ..........................9
Rear view ..........................12
Internal connectors, LEDs, and jumpers................15
System-board internal connectors .................15
System-board external connectors.................16
System-board switches and jumpers ................17
System-board LEDs ......................20
System-board optional device connectors ..............22
PCI riser-card adapter connectors .................22
PCI riser-card assembly LEDs ..................22
SAS riser-card connectors and LEDs................24
Chapter 3. Diagnostics .....................25
Diagnostic tools ........................25
POST ............................26
Event logs .........................26
POST error codes.......................28
Checkout procedure .......................41
About the checkout procedure ..................41
Performing the checkout procedure ................42
Troubleshooting tables ......................43
DVD drive problems ......................43
General problems .......................44
Hard disk drive problems ....................44
Hypervisor problems ......................46
Intermittent problems......................47
USB keyboard, mouse, or pointing-device problems ..........48
Memory problems .......................49
Microprocessor problems ....................51
Monitor or video problems....................51
Optional-device problems ....................54
Power problems .......................55
Serial device problems .....................59
ServerGuide problems .....................60
Software problems ......................61
Universal Serial Bus (USB) port problems ..............61
Video problems........................61
Light path diagnostics ......................62
© Copyright IBM Corp. 2012 iii

IBM System x3650 M3 4255 Specifications

General

Form Factor	2U Rack
Chipset	Intel 5520
Max Processors	2
Processor	Intel Xeon 5600 series
Memory	Up to 192GB DDR3
Network Interface	Dual-port Gigabit Ethernet
Hard Drive Bays	Up to 16 x 2.5" or 6 x 3.5"
RAID Support	RAID 0, 1, 10
Memory Slots	18 DIMM slots
Operating System Support	Microsoft Windows Server, Red Hat Enterprise Linux, SUSE Linux Enterprise Server, VMware