IBM System x3650 M3 4255 Service Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
3818001 Core Root of Trust Measurement (CRTM)
update failed
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
3818002 Core Root of Trust Measurement (CRTM)
update aborted
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
3818003 Core Root of Trust Measurement (CRTM)
flash lock failed
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
3818004 Core Root of Trust Measurement (CRTM)
system error
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
3818005 Current Bank Core Root of Trust
Measurement (CRTM) capsule signature
invalid
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
3818006 Opposite bank CRTM capsule signature
invalid
1. Switch the firmware bank to the backup bank.
2. Run the Setup utility, select Load Default
Settings, and save the settings.
3. Switch the bank back to the current bank.
4. (Trained service technician only) Replace the
system board.
3818007 CRTM update capsule signature invalid
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
3828004 AEM power capping disabled
1. Check the settings and the event logs.
2. Make sure that the Active Energy Manager
feature is enabled in the Setup utility. Select
System Settings, Power, Active Energy, and
Capping Enabled.
3. Update the server firmware.
4. Update the IMM firmware.
40 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide

IBM System x3650 M3 4255 Specifications

General

Form Factor	2U Rack
Chipset	Intel 5520
Max Processors	2
Processor	Intel Xeon 5600 series
Memory	Up to 192GB DDR3
Network Interface	Dual-port Gigabit Ethernet
Hard Drive Bays	Up to 16 x 2.5" or 6 x 3.5"
RAID Support	RAID 0, 1, 10
Memory Slots	18 DIMM slots
Operating System Support	Microsoft Windows Server, Red Hat Enterprise Linux, SUSE Linux Enterprise Server, VMware