Running the diagnostic programs . . . . . . . . . . . . . . . . .55
Diagnostic text messages . . . . . . . . . . . . . . . . . . . .56
Viewing the test log . . . . . . . . . . . . . . . . . . . . . .56
Diagnostic error codes . . . . . . . . . . . . . . . . . . . . .56
Recovering the BIOS code . . . . . . . . . . . . . . . . . . . .65
System event/error log messages . . . . . . . . . . . . . . . . . .68
Solving power problems . . . . . . . . . . . . . . . . . . . . .74
Solving Ethernet controller problems . . . . . . . . . . . . . . . . .75
Solving undetermined problems . . . . . . . . . . . . . . . . . . .76
Problem determination tips . . . . . . . . . . . . . . . . . . . .77
Calling IBM for service . . . . . . . . . . . . . . . . . . . . . .78
Chapter 3. Parts listing, Type 7979 and 1914 server . . . . . . . . . .79
Replaceable server components . . . . . . . . . . . . . . . . . .79
View 1 . . . . . . . . . . . . . . . . . . . . . . . . . . .80
View 2 . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Power cords . . . . . . . . . . . . . . . . . . . . . . . . . .84
Chapter 4. Removing and replacing server components . . . . . . . .87
Installation guidelines . . . . . . . . . . . . . . . . . . . . . .87
System reliability guidelines . . . . . . . . . . . . . . . . . . .88
Working inside the server with the power on . . . . . . . . . . . . .88
Handling static-sensitive devices . . . . . . . . . . . . . . . . .89
Returning a device or component . . . . . . . . . . . . . . . . .89
Removing and replacing Tier 1 CRUs . . . . . . . . . . . . . . . .90
Removing the cover . . . . . . . . . . . . . . . . . . . . . .90
Installing the cover . . . . . . . . . . . . . . . . . . . . . .91
Removing the microprocessor air baffle . . . . . . . . . . . . . . .91
Installing the microprocessor air baffle . . . . . . . . . . . . . . .92
Removing the DIMM air baffle . . . . . . . . . . . . . . . . . .92
Removing the fan-bracket assembly . . . . . . . . . . . . . . . .93
Installing the fan-bracket assembly . . . . . . . . . . . . . . . .95
Installing the DIMM air baffle . . . . . . . . . . . . . . . . . . .96
Removing the riser-card assembly . . . . . . . . . . . . . . . . .96
Installing the riser-card assembly . . . . . . . . . . . . . . . . .98
Removing an adapter . . . . . . . . . . . . . . . . . . . . .98
Installing an adapter . . . . . . . . . . . . . . . . . . . . . .99
Removing a Remote Supervisor Adapter II SlimLine . . . . . . . . . . 101
Installing a Remote Supervisor Adapter II SlimLine . . . . . . . . . . 102
Removing the ServeRAID SAS controller . . . . . . . . . . . . . . 102
Installing a ServeRAID SAS controller . . . . . . . . . . . . . . . 103
Removing a hard disk drive . . . . . . . . . . . . . . . . . . . 105
Installing a hard disk drive . . . . . . . . . . . . . . . . . . . 105
Removing a CD-RW/DVD drive . . . . . . . . . . . . . . . . . 107
Installing a CD-RW/DVD drive . . . . . . . . . . . . . . . . . . 108
Removing an optional tape drive . . . . . . . . . . . . . . . . . 108
Installing an optional tape drive . . . . . . . . . . . . . . . . . 109
Removing a memory module (DIMM) . . . . . . . . . . . . . . .114
Installing a memory module . . . . . . . . . . . . . . . . . . .114
Removing a hot-swap fan . . . . . . . . . . . . . . . . . . .116
Installing a hot-swap fan . . . . . . . . . . . . . . . . . . . .117
Removing a hot-swap power supply . . . . . . . . . . . . . . . .118
Installing a hot-swap power supply . . . . . . . . . . . . . . . .119
Removing the battery . . . . . . . . . . . . . . . . . . . . . 121
Installing the battery . . . . . . . . . . . . . . . . . . . . . 122
Removing and replacing Tier 2 CRUs . . . . . . . . . . . . . . . . 124
iv IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide