v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7979 and 1914 server,” on page 79 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
217-198-xxx Could not establish drive parameters.
1. Reseat the hard disk drive signal cable.
2. Reseat the hard disk drive.
3. Replace the following components in the order
shown, restarting the server each time:
a. Hard disk drive
b. Hard disk drive signal cable
c. Hard disk drive backplane
217-xxx-00n Failed fixed disk test.
Note: n is the number of the failed drive.
The hard disk drive numbers are on the
server front.
1. Reseat the hard disk drive indicated by n.
2. Replace the hard disk drive indicated by n.
301-xxx-000 Failed keyboard test.
Note: After installing a USB keyboard, you
might have to use the Configuration/Setup
Utility program to enable keyboardless
operation and prevent the POST error
message 301 from being displayed during
startup.
1. Reseat the keyboard cable.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Keyboard
b. (Trained service technician only) System
board
405-xxx-000 Failed Ethernet test on Ethernet controller.
1. Run the Configuration/Setup Utility program and
make sure that Ethernet is not disabled and that
the BIOS code is at the latest level.
2. (Trained service technician only) Replace the
system board.
405-xxx-00n Failed Ethernet test on adapter in PCI slot
n.
1. Reseat the Ethernet adapter in slot n.
2. Replace the Ethernet adapter in slot n.
3. (Trained service technician only) Replace the
system board.
415-xx-000 Failed modem test.
1. Reseat the modem cable.
Note: Make sure that the modem is present and
attached to the server.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Modem
b. (Trained service technician only) System
board
Recovering the BIOS code
If the BIOS code has become damaged, such as from a power failure during an
update, you can recover the BIOS code using the boot block jumper and a BIOS
recovery diskette.
Chapter 2. Diagnostics 65
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