v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 7979 and 1914 server,” on page 79 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
180-xxx-005 Failed hard disk drive backplane LED test.
1. Reseat the following components:
a. Hard disk drive backplane cable.
b. Hard disk drive backplane.
2.
Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Hard disk drive backplane
b. (Trained service technician only) System
board
201-xxx-0nn Failed memory test.
Note: nn = slot number of failing DIMM.
Replace the following components one at a time, in
the order shown, restarting the server each time:
1. DIMM identified by nn
2. (Trained service technician only) System board
201-xxx-n99 Multiple DIMM failure.
Note: n = the number of the failing pair
(see Table 7 on page 114 and the illustration
following).
1. See the error text to identify the failing DIMMs.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. DIMMs in pair n
b. (Trained service technician only) System
board
202-xxx-00n Failed system cache test.
Note: n = APIC ID for failing
microprocessor.
v 0, 1, 2, 3 = microprocessor 1
v 4, 5, 6, 7 = microprocessor 2
Odd
APIC numbers are hyperthreads.
1. Make sure that the BIOS code is at the latest
level.
2. Reseat the following components:
a. (If n = 4, 5, 6, or 7) VRM
b. (Trained service technician only) The
indicated microprocessor.
3.
Replace the following components, one at a time,
in the order shown, restarting the server each
time:
a. (If n = 4, 5, 6, or 7) VRM
b. (Trained service technician only) The
indicated microprocessor.
215-xxx-000 Failed CD-RW/DVD drive test.
1. Run the test again with a different CD-RW/DVD
drive.
2. Reseat the following components:
a. CD-RW/DVD drive
b. Operator information panel assembly
3.
Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. CD-RW/DVD drive
b. CD/DVD media backplane
64 IBM System x3650 Type 7979 and 1914: Problem Determination and Service Guide
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