18. Trouble Shooting
If you suspect there is a fault with your receiver, please check the following trouble shooting guide
before calling authorized service agent.
Warning! Under no circumstances attempt to repair the receiver yourself. Tampering with the receiver
may result in fatal electric shock and will invalidate your warranty.
Settings you made in the
menu have not saved
The receiver lost power before entering standby mode
Some of the Settings saved by user can be deleted partly or fully
The level of signal is weak
LNB is faulty
The cable from the LNB is incorrectly Connected (short circuit or
open circuit)
The position of dish is aligned incorrectly
Receiver is on but no picture
or sound except the following
messages (NO TV
programme)
Channel is not available
Channel is scrambled
Receiver not responding to
remote control unit
RCU batteries are dead or inserted incorrectly
The RCU is pointing in wrong direction
The level of Signal strength is low
The cable is connected incorrectly
The Volume level is low
Muting function is active
No display on the LED Display
Panel
The power cord is not plugged in correctly.
Receiver is in Standby mode
RCA Jack or cable is not connected firmly to the video output port
of television
Incorrect channel or video output is selected on television
Brightness level of your TV set is incorrectly defined
If you are still experiencing problems please contact your local dealer or Icecrypt Technical Support
on 08712 003 191 or info@icecrypt.com
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