52 Commands over-the-phone
Anti-intrusion control panels
Chapter
8
Commands over-the-phone
8-1
Use of telephone calls
8-1-1
Panel to user calls
Your installer will instruct you as to which events generate voice calls. Event report calls will
be sent to the programmed contact numbers of your choice when the event occurs and, in
most cases, also when it ends.
During the call, the call recipient can:
• press the “*” button on the telephone keypad and go to the next message or, if there is
only one message, end the successful call.
• type-in a valid PIN code followed by “#” and access the shortcuts programmed for the
code. The control panel will activate the voice guide which will announce the available
shortcuts and the number keys to press. The respective shortcut will activate when the key
indicated by the voice guide is pressed.
8-1-2
User to control panel calls
If the “Answerphone” function is enabled (refer to paragraph 5-5 Activations), the user can
call the control panel from any remote telephone and send commands to the system (refer to
paragraph 4-2 Shortcut with code) and/or activate a listen-in session (refer to paragraph 5-11
Listen-in).
1. Dial the control panel telephone number.
2. The control panel will answer after the programmed number of rings and will play mes-
sage n.216: “Enter valid code followed by #”.
3. Type in your PIN followed by “#”.
4. The control panel will announce the available shortcuts and the number keys to press.
5. Press the number key that corresponds to the required command.
If the system is equipped with a Nexus GSM dialer, the user can operate on the control panel
through a simple call to the telephone number of the SIM inserted into the Nexus. If duly
configured (by the installer), the user will receive feedback (SMS text message or ring) from
the Nexus relating to successfully implemented commands.
8-2
Use of SMS text messages
8-2-1
SMS text message from panel to user
If the system is equipped with an appropriately programmed Nexus GSM dialer, the user may
receive an SMS text message signalling an event that has occurred.
If an event (which has been duly configured by the installer) occurs or restores, the control
panel will send notification to the programmed users via SMS.
8-2-2
SMS text message from user to panel
If the system is equipped with a duly programmed Nexus GSM dialer, the user can operate on
the control panel by sending a command via SMS text to the SIM card of the Nexus.
Users who wish to activate a command via SMS text must enter the command details as
follows:
<xxxxxx> <SMS Text>
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