ITC HEMOCHRON Signature Elite User Manual

75
TROUBLESHOOTING
Configuration Manager Error Messages
Problem
Cause
Corrective Action
CHKSUM error during data
transfer
Other software applications are
open during data transfer.
Close all applications
including anti-virus programs
during communications.
Communication error/
Initialization error
Incorrect cable is used or cable is
not completely connected.
Ensure proper cable is being
used. Check cable
connections.
No COM Port
No COM Port available.
Use HCM to detect available
COM Port
Text crowded / Overlapping
on screen
Older computer graphics card
Does not affect program.
Printouts will be correct.
Instrument Error Messages
The error messages that may be displayed while operating the HEMOCHRON Signature Elite instrument are
listed below. The probable cause and corrective action are shown for each message.
Some messages designate a test or sample fault. This message is included in the printed results for the affected
sample. A list of these messages can be found in Acronyms for Error Messages on page 45.
If needed, contact ITC Technical Support by phone at +1-732-548-5700, by FAX at +1-732-548-9824, or by e-
mail at techsupport@itcmed.com.
Error Message
Cause
Corrective Action
RTC....FAULT
Can not communicate with
external Real Time Clock.
Contact ITC Technical
Support.
CHARGE BATTERY
Battery power depleted below
predetermined level.
Connect to AC/DC Power
Module and charge battery for
8 hours.
BATTERY FAULT
Battery is discharged.
Charge battery for 8 hours. If
message persists, contact ITC
Technical Support.
EXTERNAL TOO HIGH
AC/DC Power Module voltage
exceeds 12.7 volts.
Disconnect the AC/DC Power
Module. Contact ITC Technical
Support.
BATTERY TOO HIGH
Battery voltage exceeds 8.8 volts.
Disconnect the AC/DC Power
Module. Contact ITC Technical
Support.
Heater Too Cool
Incubator remained below 36 °C
after 90 seconds of warming on
external power or for up to 150
seconds on battery.
Repeat test, then charge
battery. If message persists,
contact ITC Technical Support.
Heater Too Hot
Incubator exceeded 38 °C for 2.5
seconds.
Repeat test with new cuvette. If
message persists, contact ITC
Technical Support.

ITC HEMOCHRON Signature Elite Specifications

General

Brand	ITC
Model	HEMOCHRON Signature Elite
Category	Medical Equipment
Language	English