Troubleshooting RBA-40C™ Banknote Acceptor Section 8
Issue #4119-IGE-01-00 © 2020, JAPAN CASH MACHINE CO., LTD.
Upper Guide can not
be opened
Centering Guides are not at the Home
position.
Turn the Power OFF and ON again. The Host Machine should send a
Reset Command to reinitialize the unit.
If power cannot be applied, use a Hex Nut Driver to open the Upper
Guide and manually reset the Guide.
All Banknotes being
rejected
Incorrect software
(different Currency type)
Download the correct Software for Currency being accepted. Refer to
“Software Download” on page 3 of the upcoming RBA-40C Operation
and Maintenance Manual regarding Software Downloading
procedures.
Banknotes are not being accepted by
the Software.
Make sure the Banknote values required are included in the Software
Specifications (e.g., denominations/issuing year, etc.) Refer to
“Software Download” on page 3 of the upcoming RBA-40C Operation
and Maintenance Manual.
Incorrect DIP Switch settings
Enable all denominations by setting all DIP Switches to OFF.
Banknote acceptance is being
inhibited by a Host Machine command.
Enable Banknote acceptance with the required Host Command.
Upper/Lower Sensor Board failure
Change the Upper or Lower Sensor Board with a known good Circuit
Board. Refer to Section 4 "Disassembly/Reassembly" on page 4-1 of
the upcoming RBA-40C Operation and Maintenance Manual
regarding Circuit Board Removal.
Unit was disassembled and
recalibration did not occur following
reassembly.
Recalibrate all RBA-40C Sensors following reassembly.
Motor
continues to run
Upper Guide is open.
Firmly reclose the Upper Guide.
A foreign object or a jammed Banknote
is stuck in the Transport path.
Open the Upper Guide, remove the foreign object or jammed
Banknote, and reclose the Cover.
Motor Driver failure
Refer to “Performance Test Using a PC” on page 8 or “Performance
Test without a PC” on page 16 of the upcoming RBA-40C Operation
and Maintenance Manual and conduct a Forward/Reverse Motor Test.
Can not enter the
TEST mode
Incorrect DIP Switch settings
Set DIP Switch No. 8 to ON, and reapply Power to the RBA-40C Unit.
Dip Switch failure
Conduct a DIP Switch Test to check if the specific DIP Switch
contains a failure. Refer to “Performance Test Using a PC” on page 8
or “Performance Test without a PC” on page 16 of the upcoming
RBA-40C Operation and Maintenance Manual
CPU Board failure
Exchange the CPU Circuit Board with a known good Circuit Board.
Refer to Section 4 "Disassembly/Reassembly" on page 4-1 of the
upcoming RBA-40C Operation and Maintenance Manual regarding
Circuit Board Removal.
Table 15 Calibration Fault Conditions
Symptoms/Error
Messages
Possible Fault Causes Corrective Action Required
Can not start the RBA-
40C Calibration Tool for
RBA-40C_
AdjustmentService_Suite
Edition.exe program by
double-clicking on its
Icon
PC Operating System (OS) is
not compatible.
The current Calibration program only supports the Windows 7 or greater
Operating Systems.
The Program Files are
corrupted.
Request the correct programs from JCM.
Communication Error
Wrong or inappropriate
connections
Check the PC Harness connections and the related RBA-40C Interface
Connectors for damage. Check for any bent, missing or damaged Pins in
the Connector Plug and/or Receptacle.
RBA-40C DIP Switch settings
are incorrect.
Reset the RBA-40C DIP Switches #1 through #7 to OFF, and set Switch #8
to ON. Recycle power to the RBA-40C Unit.
DIP Switch failure
Refer to “Sensor Calibration” on page 5 regarding DIP Switch settings.
Refer to “Performance Test Using a PC” on page 8 or “Performance Test
without a PC” on page 16 of the upcoming RBA-40C Operation and
Maintenance Manual and conduct a DIP Switch Test.
CPU Board failure
Exchange the CPU Circuit Board with a known good Circuit Board. Refer to
Section 4 "Disassembly/Reassembly" on page 4-1 of the upcoming RBA-
40C Operation and Maintenance Manual regarding Circuit Board Removal.
Calibration Error
Incorrect Reference
Paper type
Follow the instruction provided in the RBA-40C Calibration Tool for “RBA-
40C_AdjustmentService_SuiteEdition.exe” Program and use the correct
recommended Reference Paper.
Upper/Lower Sensor Board
failure
Change the Upper or Lower Sensor Board with a known good Circuit
Board. Refer to Section 4 "Disassembly/Reassembly" on page 4-1 of the
upcoming RBA-40C Operation and Maintenance Manual regarding Circuit
Board Removal.
Table 14 General Fault Conditions (Continued)
Symptoms/Error
Messages
Possible Fault Causes Corrective Action Required
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