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JCM EBA Series - User Manual

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© 2013, JAPAN CASH MACHINE CO., LTD.
Support: http://www.jcmglobal.com/en/contact/default.aspx website: http://www.jcmglobal.com
Issue #4103-IGE-01-00
EBA
®
Series
Banknote Acceptor (EBA-40)
Integration Guide
Revision A, December 4, 2013
P/N 960-000173R_Rev. A {EDP #229278}

Table of Contents

Questions and Answers

  • M
    mrussoAug 17, 2025
    Why is my JCM EBA rejecting all banknotes?
    • R
      rhodesjulieAug 17, 2025
      To resolve the issue of a JCM Banknote Counter rejecting all banknotes, ensure the correct software for the currency is downloaded. Verify that the software specifications include the required banknote values, such as denominations and issuing year. Also, enable all denominations by setting all DIP switches to OFF. Ensure banknote acceptance is enabled for the required host command. If these steps don't work, the validation sensor might have failed and you need to change the CPU board and sensor board. If the unit was disassembled, calibrate all EBA sensors following reassembly.
  • P
    Patricia WongAug 20, 2025
    How to fix banknote jams in my JCM EBA Banknote Counter?
    • R
      Robin SimpsonAug 20, 2025
      If your JCM Banknote Counter is experiencing frequent banknote jams, several factors could be at play. Start by cleaning all pressure rollers and replace any that are damaged. Check all pressure roller springs using a finger pressure test and replace any that are loose or missing. Inspect the transport path and the inside of the cash box for any foreign objects and remove them. Ensure the acceptor unit is properly seated all the way into the frame, with the Acceptor Unit’s Latch Release Levers locked onto the Frame. Finally, confirm that you are using banknotes with widths that meet the EBA Unit’s size specifications (wider than 62mm and narrower than 85 mm).
  • D
    Donald BenderAug 22, 2025
    What to do if my JCM Banknote Counter is not accepting banknotes?
    • S
      schoiAug 22, 2025
      If the JCM Banknote Counter is not accepting any banknotes, verify that the +12/24V DC power supply and ground cables are connected to the appropriate pins on the main connector; the small LED to the left of the DS1 DIP switches indicates power is available when lit. Ensure all harness connectors are properly seated and check for any bent, missing, or damaged pins in the connector plugs and mating receptacles. If the issue persists, try re-downloading the correct software. If the test result is negative after conducting an initial operational test, replace the CPU board and re-calibrate the sensors.
  • K
    Kelly MannAug 26, 2025
    How to troubleshoot communication error on JCM EBA Banknote Counter?
    • C
      Christopher ArellanoAug 26, 2025
      If you're encountering a communication error with your JCM Banknote Counter, start by checking the PC harness connections and the related EBA interface connectors for damage, looking for any bent, missing, or damaged pins in the connector plug and/or receptacle. Ensure the EBA switch settings are correct by setting the DS1 DIP Switch No. 8 to ON and reapplying power to the EBA unit. If problems persist, consult the 'DIP Switch Configurations' section on page 10 regarding DIP switch settings and conduct a DIP switch test. If none of these steps resolve the issue, the CPU board might have failed, requiring you to exchange the CPU circuit board with a known good circuit board.
  • D
    Deborah JohnstonAug 28, 2025
    Why is the acceptance rate low on my JCM Banknote Counter?
    • H
      Henry MiddletonAug 28, 2025
      To address the issue of low acceptance rates on your JCM Banknote Counter, start by cleaning the transport path, referring to the 'Preventive Maintenance' section on page 18. If the unit has been disassembled, calibrate the sensors after reassembling the EBA unit. Ensure that the programmed software is the latest version and supports the currency values and specific country allowing acceptance. Check the particular specifications for the required banknote type acceptance and make sure the banknotes will be accepted by the software loaded, verifying the denomination and issuing year.
  • E
    Elizabeth RodriguezAug 30, 2025
    What to do if the upper guide on my JCM EBA Banknote Counter cannot be opened?
    • C
      Cindy ThomasAug 30, 2025
      To resolve a situation where the upper guide of your JCM Banknote Counter cannot be opened, first try turning the power off and on again, which should prompt the host machine to send a reset command to re-initialize the unit. If power cannot be applied, use a hexagonal nut driver to open the upper guide and manually reset the guide.
  • C
    Catherine MuellerSep 2, 2025
    Why does the motor continue to run on my JCM EBA?
    • V
      Veronica PalmerSep 2, 2025
      If the motor in your JCM Banknote Counter continues to run, ensure that the upper guide is firmly closed. If it is, check for any foreign objects or jammed banknotes stuck in the transport path. Open the upper guide, remove any obstructions, and then close the cover. If the problem persists, the motor driver might have failed, and you should conduct a forward/reverse motor rotation test.
  • L
    Lisa AndersenSep 5, 2025
    What causes adjustment error on JCM Banknote Counter?
    • C
      Christopher FloydSep 5, 2025
      To address an adjustment error on your JCM Banknote Counter, ensure you are using the correct recommended reference paper by following the instructions provided in the 'EBA Calibration Tool for Maintenance.exe' program. If the issue persists, the validation sensor might have failed, requiring you to change the CPU board and sensor board.
  • L
    Lisa HawkinsSep 8, 2025
    How to fix 'cannot communicate with host machine' error on JCM Banknote Counter?
    • R
      Robert TurnerSep 8, 2025
      If you cannot communicate with the host machine using your JCM Banknote Counter, ensure all DIP switches are set to OFF. Firmly re-seat all of the communication connectors. Check for any bent, missing, or damaged pins in the connector plugs and mating receptacles. If the issue persists, the CPU board might be corrupted, and you should exchange the CPU circuit board with a known good circuit board. Finally, verify that the correct interface between the host machine and the banknote acceptor is being used.
  • J
    Jamie LamSep 12, 2025
    Why can't I start the EBA Calibration Tool for Maintenance.exe for my JCM EBA Banknote Counter?
    • A
      alexa34Sep 12, 2025
      If you can not start the EBA Calibration Tool for Maintenance.exe program by double-clicking on its Icon for JCM Banknote Counter, the current Adjustment program only supports the Windows 2000/XP/Windows 7 Operating System. If your OS is supported, request the correct programs from JCM, because the program files might be corrupted.

Summary

General Information

Safety and Handling Precautions

Details general, user, and installation cautions for the unit.

Specifications

Installation

Installation Procedures and Lock Setup

Step-by-step installation and security lock setup.

DIP Switch Configurations

Details the settings for DIP Switch Block 1 and 2.

Connector Pin Assignments

Preventive Maintenance

Banknote Handling and Cleaning

Steps for retrieving banknotes, clearing jams, and cleaning.

Troubleshooting

Troubleshooting Guide and Faults

Introduces troubleshooting, lists fault tables, and covers general faults.

Error Codes and Solutions

Explains LED indications, error codes, and reject codes with solutions.

JCM EBA Series Specifications

General IconGeneral
BrandJCM
ModelEBA Series
CategoryBanknote Counter
LanguageEnglish

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