Juniper CTP2024 - Troubleshooting

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PART 6

Troubleshooting

•

Troubleshooting Power Failures on page 131

•

Contacting Customer Support on page 133

129Copyright © 2017, Juniper Networks, Inc.

Table of Contents

Default Chapter3
- Table of Contents3
- About the Documentation11
- About the Documentation13
  - Requesting Technical Support14
    - Self-Help Online Tools and Resources14
    - Opening a Case with JTAC14
- CTP2000 Series Interface Modules17
- CTP2000 Series Platform Overview17
- Overview17
Chapter 1 CTP2000 Series Platform Overview19
- Introducing CTP Platforms19
- CTP2000 Series Processor19
- CTP2008 Platform20
- CTP2024 Platform21
- Figure 3: CTP2008 Platform Containing the PP332 Processor21
- Figure 4: CTP2008 Platform Containing the PP332 Processor21
- Figure 5: CTP2024 Chassis Containing the PP332 Processor22
- CTP2056 Platform23
Chapter 2 CTP2000 Series Interface Modules27
- CTP2000 Serial Interface Modules27
- Figure 11: Sample Serial Interface Module27
- CTP2000 T1/E1 Interface Module28
- CTP2000 Compression Interface Module28
- Figure 12: CTP2000 IM-8P-T1/E1 Interface Module28
- Figure 13: Compression Interface Module28
- CTP2000 Compression 2 High Density Interface Module29
- CTP2000 4WE&M Interface Module30
- CTP2000 2W-FXS and 2W-FXO Interface Modules35
- CTP2000 8P-IRIG Interface Module41
- CTP2000 Clock Interface Modules41
- Planning45
- System Specifications45
- Cable and Pinout Specifications45
Chapter 3 System Specifications47
- CTP2008 Platform Specifications and Certification47
- Table 10: CTP2008 Platform Specifications47
- CTP2024 Platform Specifications and Certification49
- Table 11: CTP2024 Platform Specifications49
- CTP2056 Platform Specifications and Certification50
- Table 12: CTP2056 Platform Specifications50
Chapter 4 Planning and Preparing the Site53
- Before You Install a CTP Platform53
- CTP2000 Environmental Requirements53
Chapter 5 Equipment Rack Requirements55
- CTP2000 Rack Requirements55
- CTP2000 Mechanical Requirements55
- CTP2000 Space Requirements56
- CTP2000 Rack Installation56
- CTP Cabling Recommendations56
Chapter 6 Cable and Pinout Specifications59
- CTP2000 4WE&M Interface Connector Pinouts59
- CTP2000 FXS and FXO Interface Module Cables and Pinouts61
- T1/E1 Interface Module Pinouts64
- Table 17: T1/E1 Interface Module-RJ-45 Connector Pinout64
- CTP2000 Serial Interface Module Pinouts65
- Figure 28: CTP2000 Serial DCE/DTE Cable Pin Configurations65
- Table 18: CTP2000 Serial DCE Cable Pinouts66
- Table 19: CTP2000 Serial DTE Cable Pinouts70
- CTP2000 Series Console Cable Pinouts74
- Table 20: CTP2000 Series Console Cable Pinouts for PP310 and PP33275
- Table 21: CTP2000 Series Console Cable (P/N 720-071594) Pinouts for the75
- Figure 30: Upgrading from PP310/PP332 Processor to PP833 Processor77
- Figure 31: Connecting the PP833 Processor with the RJ-45 Serial Console78
- Figure 32: Connecting the PP833 Processor with the PC DB-9M Serial78
- CTP Fast Ethernet and Power Cables79
  - Fast Ethernet Cables79
  - DC Power Cables79
- Safety81
Chapter 7 General Safety Guidelines and Warnings83
- CTP Safety Guidelines and Warnings83
Chapter 8 Module Installation Safety Guidelines and Warnings85
- Safety Guidelines and Warnings for Installing CTP Modules85
Chapter 9 Hardware Compliance87
- Declaration of Conformity for CTP2000 Platforms87
- Figure 33: CTP2000 Declaration of Conformity88
- Federal Communications Commission (FCC) Statement89
- FCC Requirements for Consumer Products89
- Food and Drug Administration, Center for Devices and Radiological Health90
- Compliance with Canadian Regulations90
  - Industry Canada Notice90
    - Industry Canada Notice CS-0390
    - Avis CS-03 D'industrie Canada91
  - Canadian Department of Communications Explanatory Notes91
Chapter 10 Unpacking and Inspecting the CTP Platform95
- Before You Unpack the CTP Platform95
- Unpacking the CTP Device95
- Inspecting Platform Components and Accessories96
- If You Detect or Suspect Damage96
- Contacting Juniper Networks97
Chapter 11 Installing the Chassis99
- Before You Install the CTP2000 Platform99
- Installing the CTP2000 Platform in Freestanding Mode99
- Special Guidelines for Installing CTP2056 Chassis in a Rack100
- Installing the CTP2000 Platform in a Rack100
Chapter 12 Installing Modules103
- CTP2000 Modules Installation Overview103
- Protecting CTP2000 Modules and Slots103
- Required Tools and Safety Items for Installing CTP Modules104
- Installing a CTP Interface Module, Processor Module, or Clock Module105
- Removing a CTP Interface Module, Processor Module, or Clock Module105
- Installing or Removing a CTP2000 Series Compactflash Card106
- Figure 34: Installing Compactflash on the PP833 Processor107
- Figure 35: Compactflash on the RTM107
- Installing a PMC on CTP2000 Platforms108
- Figure 36: CTP2000 Platforms PMC Location108
- Installing a CTP Interface Module, Processor Module, or Clock Module108
Chapter 13 Installing and Removing Sfps in a CTP Module111
- Installing Sfps in a CTP2000 Module111
- Removing Sfps in a CTP2000 Module112
- Figure 37: Representative SFP112
- Figure 38: Possible Release Mechanisms on the SFP113
Chapter 14 Upgrading Components for Memory Upgrades115
- Upgrading CTP2000 Series Components for Memory Upgrades115
Chapter 15 Cabling117
- Cabling the CTP2000 Platform Overview117
- Required Tools, Wires, and Cables for the CTP2000 Platform118
- CTP2000 Management Ports118
- Cabling a CTP2000 Interface Module119
- Cabling the CTP Platform for DC Power119
Chapter 16 Powering on123
- Before You Power on the CTP2000 Platform123
- Powering on the CTP2000 Platform123
- Powering off the CTP Platform126
Chapter 17 Accessing the CTP2000 Platform127
- Setting up Management Access on the CTP2000 Platform127
- CTP2000 Console Port Setup128
- Using Hyperterminal with the CTP2000 Platform129
- Connecting Directly to the CTP2000 Platform129
- CTP2000 Platform SSH Setup130
Chapter 18 Maintaining Components133
- Required Tools for Maintaining the CTP Platform133
- Storing CTP Modules and Other Components133
- Cleaning the CTP Platform134
- Replacing an AC Power Supply134
- Figure 39: Replacing an AC Power Supply135
Chapter 19 Replacing Interface Modules Using Hot-Swap137
- CTP2000 Hot-Swap Interface Module Replacement137
Chapter 20 Product Reclamation and Recycling139
- Product Reclamation and Recycling Program139
Chapter 21 Replacing Fan Trays141
- Removing a CTP2000 Fan Tray141
- Installing a CTP2000 Fan Tray141
Chapter 22 Packing and Returning Hardware143
- Return Procedure143
- Returning CTP Products for Repair or Replacement143
- Troubleshooting145
Chapter 23 Troubleshooting Power Failures147
- CTP Platform Does Not Power on147
- CTP Platform Shuts down147
Chapter 24 Contacting Customer Support149
- Locating CTP Component Serial Numbers149
- Information You Might Need to Supply to JTAC150

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