CHAPTER 24
Contacting Customer Support
•
Contacting Customer Support on page 133
•
Locating CTP Component Serial Numbers on page 133
•
Information You Might Need to Supply to JTAC on page 134
Contacting Customer Support
See the Juniper Networks Web site for complete customer service information:
•
http://www.juniper.net/support/guidelines.html
For your convenience, we provide multiple options for requesting and receiving technical
support from the Juniper Networks Technical Assistance Center (JTAC):
•
By the Web using Juniper Networks, Inc. Case Manager:
https://www.juniper.net/cm/index.jsp
•
By telephone:
From the US, Canada, and Mexico at 1–888–314–JTAC
From all other locations at 408–745–9500
Related
Documentation
Return Procedure on page 127•
• Locating CTP Component Serial Numbers on page 133
• Information You Might Need to Supply to JTAC on page 134
• Returning CTP Products for Repair or Replacement on page 127
Locating CTP Component Serial Numbers
Before contacting Juniper Networks to request a Return Materials Authorization (RMA),
you must find the serial number on the chassis or component.
Serial numbers are located on the modules. ID labels are usually applied near the ejector.
Related
Documentation
Contacting Customer Support on page 133•
133Copyright © 2017, Juniper Networks, Inc.
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