Owner's Manual
Appendix B Warranty and Repair Information 159
JS strives to provide continued full repair services for our
products for five years or more from the final production
date of each product model. However, in some rare cases
(depending on the repair need), it may not be possible
to perform a repair due to an unforeseen discontinuation
or lack of supplied parts from third-party vendors. Repair
support for a product may continue beyond five years if
obtaining replacement parts or tools remains economically
feasible. Our policy is that we will do what is best and most
beneficial for our customers and company.
11.2 Repairs, Upgrades, and Evaluations
CAUTION: Do not attempt to repair the Geode Receiver
yourself. This action voids the warranty. There are no user
serviceable parts inside the Geode.
Information about repairs, upgrades, and evaluations is
located on our website at www.junipersys.com/support/
my-product. You can locate a repair center, submit a repair
order, check repair status, view terms and conditions, get
shipping instructions, and view lead times.
Before returning a unit, please get permission by
submitting a repair order from our website and waiting for
confirmation or by contacting a repair center directly. Be
prepared to provide the following information:
■ Product serial number (see label on bottom of unit)
■ Your name
■ Name and shipping address of company/university/
agency
■ Best contact method (phone, fax, email)
■ Clear, highly-detailed description of the repair or upgrade
■ Credit card or purchase order number and billing
address (for a repair or upgrade that is not covered by the
standard warranty or an extended warranty policy)
!
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