SRX240 Services Gateway Chassis Serial Number and Agency Labels
The SRX240 Services Gateway has a serial number ID label and an agency label located
on the back of the chassis as shown in Figure 25 on page 127.
Figure 25: Location of SRX240 Serial Number and Agency Labels
SRX240 Services Gateway Mini-Physical Interface Module Serial Number Label
Mini-Physical Interface Modules (Mini-PIMs) are field-replaceable on the SRX240 Services
Gateway. Each Mini-PIM has a unique serial number. The serial number label is located
on the right side of the Mini-PIM, when the Mini-PIM is horizontally oriented (as it would
be installed on the device).
The exact location might be slightly different on different Mini-PIMs, depending on the
placement of components on the Mini-PIM.
Related
Documentation
Packing the SRX240 Services Gateway and Components for Shipment on page 128•
• Return Procedure for the SRX240 Services Gateway on page 125
• Information You Might Need to Supply to Juniper Networks Technical Assistance Center
on page 127
Information You Might Need to Supply to Juniper Networks Technical Assistance Center
If you are returning a services gateway or hardware component to Juniper Networks for
repair or replacement, obtain a Return Materials Authorization (RMA) number from
Juniper Networks Technical Assistance Center (JTAC).
When requesting support from JTAC by telephone, be prepared to provide the following
information:
•
Your existing case number, if you have one
•
Details of the failure or problem
•
Type of activity being performed on the services gateway when the problem occurred
•
Configuration data displayed by one or more show commands
•
Your name, organization name, telephone number, fax number, and shipping address
Related
Documentation
Return Procedure for the SRX240 Services Gateway on page 125•
127Copyright © 2015, Juniper Networks, Inc.
Chapter 19: Contacting Customer Support and Returning Components
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