Chapter 11
218 Kaba Ilco Lodging Access Control System
to secure valuables or to protect evidence of a crime. In any case, a General
Manager Authorization keycard is required to make the Unlock keycard to
remove the lockout. An Emergency keycard can override the deadbolt without
removing the lockout.
Problem:
3) The keycard works intermittently in the same lock.
Possible causes:
x The reader head needs to be cleaned.
x The FDU encoder head needs to be cleaned.
Solutions:
x Clean the reader head using a standard head-cleaning card.
Problem:
4) The keycard works intermittently in different locks.
Possible causes:
x The keycard is worn out, defective or improperly encoded.
Solutions:
x Re-encode the keycard. If this does not solve the problem, discard the keycard
and use a new one.
Problem:
5) Keycards expire before the guest checkout date.
Possible causes:
x The Group lockout is being used on occupied rooms.
x The Guest expiry date is being improperly set.
Solutions:
x Check with Housekeeping to see that users of the Group Lockout understand its
function.
x Check the expiry default; it may be set for a short expiry that the front desk staff
is selecting automatically.
x Issue a new keycard to the guest.
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