Service 5
Keysight 34420A Service Guide 131
Types of Service Available
If your meter fails within three years of original purchase, Keysight Technologies
will repair or replace it free of charge. If your unit fails after your three year
warranty expires, Keysight will repair or replace it at a very competitive price.
Keysight will make the decision locally whether to repair or replace your unit.
Standard Repair Services (worldwide)
Contact your nearest Keysight Service Center. They will arrange to have your
meter repaired or replaced.
Express Exchange (U.S.A. only)
You can receive a replacement Keysight 34420A via overnight shipment for low
downtime.
1 Call 1-800-258-5165 and ask for “Express Exchange.”
– You will be asked for your shipping address and a credit card number to
guarantee return of your failed meter.
– If you do not return your failed meter within 45 days, your credit card will be
billed for a new Keysight 34420A.
– If you choose not to supply a credit card number, you will be asked to send
your failed unit to a designated Keysight Service Center. After the failed
unit is received, Keysight will send your replacement unit.
2 Keysight will immediately send a replacement Keysight 34420A to you via
overnight shipment.
– The replacement unit will have a different serial number than your failed
unit.
– If you can not accept a new serial number for the replacement unit, use the
Standard Repair Service option described above.
– If your failed unit was “in-warranty”, your replacement unit continues the
original three year warranty period. You will not be billed for the
replacement unit as long as the failed unit is received by Keysight.
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