5-4 Installation and Service Guide N5250-90001
Maintenance and Support
Keysight Support, Services, and Assistance
PNA Series Microwave Network Analyzer System
N5250A
Keysight Support, Services, and Assistance
Information on the following topics is included in this
section
:
• "Service and Support Options"
• “Contacting Keysight”
• “Shipping an Item to Keysight for Service or Repair”
Service and Support Options
The N5250C system has a one-year on-site service warranty
which covers troubleshooting the
system to an individual instrument, device, or cable. In addition, each of the components
(instrument, device, or cable) in the system has its own warranty. Refer to the documentation
provided with those components for the appropriate warranty information.
There are many repair and calibration options available from the Keysight
Technologies support organization. These options cover a range of service
agreements with varying response times. Contact Keysight for additional
information on available service agreements for this product. Refer to
“Contacting Keysight” on page 5-4.
Contacting Keysight
Assistance with test and measurements needs and information or finding a local Keysight office
are available on the Web at: http://www.keysight.com/find/assist
If you do not have access to the Internet, please contact your Keysight field engineer.
In any correspondence or telephone conversation, refer to the Keysight product by
its model number and full serial number. With this information, the Keysight
representative can determine whether your product is still within its warranty period.
Shipping an Item to Keysight for Service or Repair
IMPORTANT Keysight Technologies reserves the right to reformat or replace the internal hard
disk drive in the network analyzer,
contained in this system, as part of its repair.
This will erase all user information stored on the hard disk. It is imperative,
therefore, that you make a backup copy of your critical test data located on the
analyzer’s hard disk before shipping it to Keysight for repair.
If you wish to send an item from your system to Keysight Technologies for service or repair:
• Include a complete description of the service requested or of the failure and a description of any
failed test and any error message.
• Ship the item using the original or comparable antistatic packaging materials.
•
Contact Keysight for instructions on where to ship the item. Refer to
“Contacting Keysight” on page 5-4
.
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