KitchenAid KUDE20FB*0 User Manual

DIAGNOSTICS & TROUBLESHOOTING
KitchenAid 2013 Stainless Steel Tall Tub Dishwasher
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5-7
For Service Technician Use Only
Service Error Codes #1
FUNCTION
CODE
PROBLEM
CODE
CAUSES WHAT TO CHECK
1 - CONTROL 1-PILOT
STUCK ON
CONTROL DETECTED K400 PILOT RELAY STUCK
CLOSED.
1. UNPLUG DISHWASHER OR DISCONNECT POWER.
2. CHECK ALL LOADS ON K400 PILOT RELAY FOR SHORTS.
3. REPLACE CONTROL AND ALL SHORTED COMPONENTS.
2-CONTROL
SOFTWARE
ISSUE
DAMAGED OR CORRUPTED MEMORY ON
CONTROL BOARD; INCOMPATIBLE SOFTWARE
COMPONENTS INSIDE MICRO.
1. UNPLUG DISHWASHER OR DISCONNECT POWER.
2. REPLACE CONTROL BOARD.
2-USER INTERFACE 1-STUCK
KEY
CONTROL DETECTED STUCK KEY(S) IN KEYPAD
OR KEYPAD CONNECTION.
NOTE: CONTROL ONLY ALERTS CUSTOMER IF
START/RESUME OR CANCEL KEY IS STUCK. IF
ANY OTHER KEYS ARE STUCK, THE STUCK KEY(S)
WILL BE IGNORED AND AN ERROR RECORDED
TO SERVICE HISTORY, BUT NO ALERT TO
CUSTOMER.
CHECK RESPONSIVENESS OF EACH KEY.
(1) IF SOME KEYS DO NOT RESPOND, THEN:
- UNPLUG DISHWASHER OR DISCONNECT POWER.
- DISASSEMBLE DOOR AND DISCONNECT KEYPAD CONNECTION
FROM CONTROL OR LCD DISPLAY MODULE.
- VERIFY ALL OTHER CONNECTIONS TO CONTROL ARE MADE.
- RE-ASSEMBLE DOOR BUT DO NOT CLOSE DOOR.
- PLUG IN DISHWASHER OR RECONNECT POWER
- WAIT AT LEAST 7 SECONDS FOR CONTROL TO POWER UP
COMPLETELY.
- CLOSE DISHWASHER DOOR & MONITOR CONTROL RESPONSE:
(A) IF CONTROL IS OK (NO LONGER SEES STUCK KEYS WITH
KEYPAD UNPLUGGED), IT WILL RESPOND BY TURNING ON
THE DRAIN MOTOR FOR 2 MINUTES. REPLACE KEYPAD AND
CONSOLE.
(B) IF CONTROL IS NOT OK (STILL SEES STUCK KEYS WITH
KEYPAD UNPLUGGED), IT WILL NOT TURN ON DRAIN
MOTOR. WAIT FOR AT LEAST 10 SECONDS. IF STILL NO
DRAIN RESPONSE, THEN REPLACE CONTROL OR LCD
DISPLAY MODULE (WHICHEVER ONE THE KEYPAD WAS
CONNECTED TO).
(2) IF KEYS APPEAR OR INTERMITTENT, AND KEYPAD IS
CAPACITIVE TOUCH TYPE, THEN:
(A) VERIFY TUB BRACKETS ARE SCREWED TO UNDERSIDE OF
COUNTERTOP AND NOT HANGING OVER KEYS (IF SCREW
HEADS TOO CLOSE, RELOCATE SCREW TO ALTERNATE
HOLE).
(B) CHECK FOR EVIDENCE OF MOISTURE OR DEBRIS ON THE
SURFACE OF THE KEYS; IF EVIDENT, CLEAN AND INSTRUCT
CUSTOMER ABOUT KEEPING SURFACE CLEAN. CHECK
ERROR CODE HISTORY FOR VENT ERROR 10-2 AND/OR FAN
ERROR 10-3 AS POTENTIAL CAUSE OF CONDENSATION ON
USER INTERFACE.
2-NO
RESPONSE
FROM UI
USER INTERFACE CAN NOT COMMUNICATE
WITH MAIN CONTROL. LOOSE USER INTERFACE
CONNECTION.
1. UNPLUG DISHWASHER OR DISCONNECT POWER.
2. CHECK CONNECTIONS BETWEEN LCD DISPLAY MODULE AND P1C
CONNECTOR ON THE CONTROL:
IF CONNECTION(S) LOOSE, THEN RE-CONNECT.
3. CHECK FOR 5VDC FROM P1C-2 TO P1C-4. IF NO VOLTAGE AT
CONTROL, REMOVE POWER AND REPLACE MAIN CONTROL
BOARD
WRONG CONTROL INSTALLED VERIFY CORRECT CONTROL IS INSTALLED. CONTROL SHOULD HAVE
NO CONNECTOR PRESENT AT P1A. IF WRONG DISCONNECT POWER
AND REPLACE CONTROL.
3-THERMISTOR/
OWI
1-OPEN - OPEN CONNECTION OR COMPONENT IN
TEMPERATURE SENSING CIRCUIT.
- OPEN OR FAULTY TEMPERATURE SENSOR
- FAULTY TEMPERATURE SENSOR INPUT ON
CONTROL.
1. CHECK OPERATION OF TEMPERATURE SENSOR IN SERVICE
DIAGNOSTICS CYCLE.
2. UNPLUG DISHWASHER OR DISCONNECT POWER.
3. CHECK ALL COMPONENTS AND CONNECTIONS IN THE
TEMPERATURE SENSING CIRCUIT WITH METER, FIX/REPLACE
OPEN CONNECTION / PART.
2-SHORTED - INCOMING WATER TEMPERATURE ABOVE
167F(75 C)
- SHORTED CONNECTION OR COMPONENT IN
TEMPERATURE SENSING CIRCUIT.
- SHORTED OR FAULTY TEMPERATURE SENSOR.
- FAULTY TEMPERATURE SENSOR INPUT ON
CONTROL.
1. CHECK INCOMING WATER TEMPERATURE.
2. CHECK OPERATION OF TEMPERATURE SENSOR IN SERVICE
DIAGNOSTICS CYCLE.
3. UNPLUG DISHWASHER OR DISCONNECT POWER.
4. CHECK ALL COMPONENTS AND CONNECTIONS IN THE
TEMPERATURE SENSING CIRCUIT WITH METER, FIX/REPLACE
SHORTED WIRES / PART. (SEE OWI SENSOR STRIP CIRCUIT)

KitchenAid KUDE20FB*0 Specifications

General

Brand	KitchenAid
Model	KUDE20FB*0
Category	Dishwasher
Language	English