KitchenAid KUDE20FB*0 User Manual

DIAGNOSTICS & TROUBLESHOOTING
KitchenAid 2013 Stainless Steel Tall Tub Dishwasher
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5-15
For Service Technician Use Only
Troubleshoong Guide #4
CUSTOMER
DESCRIPTION
POTENTIAL CAUSES CHECK RELATED
ERROR
CODES
POOR WASH HEATING PROBLEM REFER TO SERVICE ERROR CODES TABLE. 7-1
SOFTENER PROBLEM
(ONLY SOME MODELS)
REFER TO SERVICE ERROR CODES TABLE.
6-8
FILM OR SPOTS ON GLASSES
AND/OR DISHES
CUSTOMER NOT USING RINSE AID AND/OR
HEATED DRY.
CHECK RINSE AID GAGE LEVEL ON DISPENSER;INSTRUCT
CUSTOMER HOW TO FILL AND MONITOR ADD / USE RINSE AID.
RINSE AID DISPENSER PROBLEM. REFER TO SERVICE ERROR CODES TABLE. 10-1
HARD WATER LEAVING FILM ON DISHES. CHECK WATER HARDNESS. IF HARD, INSTRUCT CUSTOMER TO
USE MAXIMUM DETERGENT OR TRY POURING ¼ CUP OF GLASS
MAGIC INTO BOTTOM OF DISHWASHER. ALSO RECOMMEND 1 HR
WASH CYCLE.
FOR MODELS WITH WATER SOFTENER: CHECK “ADD SALT” LED AT
END OF CYCLE; IF ON, ADD SALT; INSTRUCT CUSTOMER.
FOR MODELS WITH WATER SOFTENER: REGEN VALVE ELECTRICAL
PROBLEM; REFER TO SERVICE ERROR CODES TABLE.
DETERGENT CARRYOVER OR OVER SUDSING. CHECK WATER HARDNESS. IF BELOW 10 GRAINS, THEN INSTRUCT
CUSTOMER TO USE LESS DETERGENT AND RECOMMEND THE “1
HR WASH” CYCLE.
6-3
ETCHING OF GLASS FROM TOO MUCH
DETERGENT AT TOO HIGH OF TEMPERATURE.
CHECK WATER HARDNESS. IF BELOW 10 GRAINS, THEN INSTRUCT
CUSTOMER TO USE LESS DETERGENT AND RECOMMEND THE “1
HR WASH” CYCLE.
DIVERTER PROBLEMS REFER TO SERVICE ERROR CODES TABLE. 9-1, 9-2
DRAIN LOOP CHECK VALVE NOT SEALING. 1. DISCONNECT DRAIN HOSE AT PLUMBING CONNECTION.
2. ELEVATE HOSE ABOVE DISHWASHER AND FILL WITH WATER.
IF WATER FLOWS INTO DISHWASHER, REPLACE ENTIRE
DRAIN LOOP (INSTALL AS HIGH AS POSSIBLE AND ATTACH TO
UNDERSIDE OF COUNTERTOP IF POSSIBLE).
POOR DRY CUSTOMER NOT USING RINSE AID OR
DISPENSER EMPTY.
CHECK RINSE AID GAUGE LEVEL ON DISPENSER; INSTRUCT
CUSTOMER HOW TO FILL AND MONITOR ADD / USE RINSE AID.
CUSTOMER NOT USING HEATED DRY
OPTION.
RECOMMEND USE OF HEATED DRY OR SMART DRY TO
CUSTOMER.
RINSE AID DISPENSER PROBLEM REFER TO SERVICE ERROR CODES TABLE. 10-1
VENT STUCK CLOSED DUE TO PILOT RELAY
STUCK ON (NOT ALL MODELS).
REFER TO SERVICE ERROR CODES TABLE.
1-1
FAN PROBLEM
(ON MODELS WITH FAN)
REFER TO SERVICE ERROR CODES TABLE.
10-3
CONTROL CANCELLED CYCLE DUE TO ERROR
DETECTED WITH WASH MOTOR, DRAIN
MOTOR, LOW WATER, OR SUDS.
REFER TO SERVICE ERROR CODES TABLE. 4-4
6-1, 6-3
8-4
HEATING PROBLEM REFER TO SERVICE ERROR CODES TABLE. 7-1
SANITIZED LED BLINKS OR
INCOMPLETE SANITIZATION
MESSAGE AT END OF CYCLE
(CONTROL COULD NOT
CONFIRM SANITIZATION
ACHIEVED)
DOOR OPENED DURING FINAL RINSE OR DRY. INSTRUCT CUSTOMER.
INCOMING WATER TOO COLD. REFER TO SERVICE ERROR CODES TABLE. 6-6
HEATING PROBLEM REFER TO SERVICE ERROR CODES TABLE. 7-1
THERMISTOR / OWI SENSOR PROBLEM REFER TO SERVICE ERROR CODES TABLE. 3-1, 3-2
INTERMITTENT DOOR SWITCH / LATCH
CONNECTION.
REFER TO SERVICE ERROR CODES TABLE.
5-1, 5-2
LINE VOLTAGE TOO LOW TO HEAT FAST
ENOUGH.
CHECK POWER SOURCE. CONFIRM AT LEAST 100V AC.
AIR PRESSURE SURGES IN DISHWASHER
DUE TO WASHING WITH HIGH SUDS CAUSES
BRIEF OPENING OF DOOR SWITCH CONTACTS
DURING FINAL RINSE.
REFER TO SERVICE ERROR CODES TABLE.
6-3

KitchenAid KUDE20FB*0 Specifications

General

Brand	KitchenAid
Model	KUDE20FB*0
Category	Dishwasher
Language	English