Kyocera ECOSYS M4125idn User Manual

11-1
Troubleshooting >
11 Troubleshooting
This chapter explains the following topics:
General Troubles .............................................................................................................................................. 11-2
Solving Malfunctions ............................................................................................................................... 11-2
Machine Operation Trouble .................................................................................................................... 11-3
Printed Image Trouble ............................................................................................................................ 11-6
Responding to Messages ................................................................................................................................. 11-9
Responding to Send Error .................................................................................................................... 11-22
Adjustment/Maintenance ................................................................................................................................ 11-25
Overview of Adjustment/Maintenance .................................................................................................. 11-25
Tone Curve Adjustment ........................................................................................................................ 11-25
Drum Refresh ....................................................................................................................................... 11-26
Clearing Paper Jams ...................................................................................................................................... 11-27
Jam Location Indicators ........................................................................................................................ 11-27
Remove any jammed paper in the Multipurpose Tray .......................................................................... 11-28
Remove any jammed paper in Right Cover 1 ....................................................................................... 11-29
Remove any jammed paper in Cassette 1, 2 and 3 .............................................................................. 11-30
Remove any jammed paper in Right Cover 2, 3 ................................................................................... 11-31
Remove any jammed paper in the Document Finisher ......................................................................... 11-33
Remove any jammed paper in the Bridge Unit ..................................................................................... 11-34
Remove any jammed paper in the Document Processor ..................................................................... 11-35
Clearing a Staple Jam ..................................................................................................................................... 11-37
Clearing a staple jam of the Document Finisher ................................................................................... 11-37

Kyocera ECOSYS M4125idn Specifications

General

N-up printing	2, 4
Secure printing	Yes
Print technology	Laser
Duplex printing mode	Auto/Manual
Time to first page (black, normal)	5.8 s
Print speed (black, normal quality, A3)	12 ppm
Print speed (black, normal quality, A4/US Letter)	25 ppm
Duplex print speed (black, normal quality, A4/US Letter)	22 ppm
Copier resize	25 - 400 %
Duplex copying mode	Auto
Maximum copy resolution	600 x 600 DPI
Maximum number of copies	999 copies
Time to first copy (black, normal)	7 s
Copy speed (black, normal quality, A3)	12 cpm
Copy speed (black, normal quality, A4)	25 cpm
Scan to	E-mail, FTP, SMB, USB
Scan drivers	TWAIN, WIA
Scanner type	Flatbed & ADF scanner
Grayscale levels	256
Maximum scan area	297 x 420 mm
Scan speed (black)	50 ppm
Image formats supported	JPG, MMR, TIF
Document formats supported	PDF, XPS
Faxing	No
Fax memory	700 pages
Modem speed	33.6 Kbit/s
Fax coding methods	JBIG, MH, MMR (Fax coding method), MR
Fax resolution (black)	400 x 400 DPI
Fax transmission speed	33.6 sec/page
Printing colors	Black
Duplex functions	Copy, Fax, Print, Scan
Maximum duty cycle	15000 pages per month
Recommended duty cycle	4000 - 8000 pages per month
Replacement cartridges	TK-6115 (15.000 pagina's)
Number of print cartridges	1
Page description languages	Microsoft XPS, OpenXPS, PCL 5e, PCL 6, PCL XL, PostScript 3
Processor cores	2
Processor family	ARM Cortex-A9
Card reader integrated	-
Compatible memory cards	SD
Maximum internal memory	3000 MB
Sound power level (standby)	34 dB
Sound pressure level (copying)	49 dB
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Ethernet, Wireless LAN
USB 2.0 ports quantity	3
Paper input type	Cassette, Paper tray
Total input capacity	500 sheets
Total output capacity	300 sheets
Maximum input capacity	1600 sheets
Multi-Purpose tray input capacity	100 sheets
Auto document feeder (ADF) input capacity	50 sheets
Custom media width	98 - 297 mm
Maximum print size	297 x 432 mm
Custom media length	148 - 432 mm
Media thickness (min)	0.11 mm
Paper tray media types	Plain paper
Paper tray media weight	60 - 163 g/m²
Non-ISO print media sizes	Folio (media size), Ledger (media size), Legal (media size), Letter (media size)
ISO A-series sizes (A0...A9)	A3, A4, A5, A6
ISO B-series sizes (B0...B9)	B5
Multi-purpose tray media types	Legal, Letter
Maximum ISO A-series paper size	A3
Multi-Purpose Tray media weight	45 - 256 g/m²
Auto Document Feeder (ADF) media weight	45 - 160 g/m²
Display	TFT
Control type	Touch
Product color	Black, White
Display diagonal	4.3 \
Market positioning	Business
Cabling technology	10/100/1000Base-T(X)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Mobile printing technologies	Apple AirPrint, Google Cloud Print, Kyocera Mobile Print, Mopria Print Service
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (off)	0.1 W
Power consumption (ready)	65 W
Power consumption (sleep)	0.5 W
Power consumption (PowerSave)	45 W
Power consumption (average operating)	410 W
Energy Star Typical Electricity Consumption (TEC)	0.96 kWh/week
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra, Mac OS X 10.14 Mojave, Mac OS X 10.15 Catalina, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Certification	TÜV/GS, CE
Cables included	AC
Included cartridge capacity (black)	3000 pages
Operating altitude	0 - 3500 m
Non-operating altitude	0.6 - 15000 m
Storage temperature (T-T)	-20 - 40 °C
Operating temperature (T-T)	10 - 32.5 °C
Storage relative humidity (H-H)	10 - 90 %
Operating relative humidity (H-H)	10 - 80 %
Sustainability certificates	Blue Angel, REACH, RoHS, EPEAT Silver, ENERGY STAR
Package width	760 mm
Package height	911 mm
Package weight	72000 g
Harmonized System (HS) code	84433100

Weight and Dimensions

Width	590 mm
Height	688 mm