Lenovo ThinkServer TD350 - Basic troubleshooting tables

TheTSMimplementstheSELasspecifiedintheIPMI2.0specification.TheSELisaccessibleregardlessof
thesystempowerstatethroughtheTSMin-bandandout-of-bandinterfaces.
FormoreinformationaboutviewingtheSEL,refertotheThinkServerManagementModuleUserGuideon
thedocumentationdiscthatcomeswithyourserver.
Basictroubleshootingtables
Usethebasictroubleshootinginformationtofindsolutionstoproblemsthathavedefinitesymptoms.
LenovoThinkServerDeploymentManagerprogramproblems
Followthesuggestedactionsforthecorrespondingsymptomintheorderinwhichtheyarelisteduntilthe
problemissolved.Ifnoneoftheseactionssolvetheproblem,see“Troubleshootingprocedure”onpage183
forthesubsequentstepsyoushouldcheckafterusingtheinformationinthistopic.Iftheproblemstillcannot
besolved,seektechnicalassistance.SeeChapter8“Gettinginformation,help,andservice”onpage189.
Note:Ifyouareinstructedtoremove,install,orreplaceanyCRUs,refertotherelatedprocedureinChapter
6“Replacinghardware”onpage69
.
Symptom
Action
Theoperatingsysteminstallationprogramcontinuously
loops.
Makemorespaceavailableontheharddiskdrive.
TheLenovoThinkServerDeploymentManagerprogram
cannotstarttheoperatingsystemmedium.
Ensurethattheoperatingsystemmediumissupported
bytheLenovoThinkServerDeploymentManager
programversionyourareusing.Foralistofthe
supportedoperatingsystems,refertotheuserguide
andcompatibilitynotesfortheLenovoThinkServer
DeploymentManagerprogramthroughtheprogram
maininterface.See“LenovoThinkServerDeployment
Manager”onpage14
.
Opticaldriveproblems
Followthesuggestedactionsforthecorrespondingsymptomintheorderinwhichtheyarelisteduntilthe
problemissolved.Ifnoneoftheseactionssolvetheproblem,see“Troubleshootingprocedure”onpage183
forthesubsequentstepsyoushouldcheckafterusingtheinformationinthistopic.Iftheproblemstillcannot
besolved,seektechnicalassistance.SeeChapter8“Gettinginformation,help,andservice”onpage189.
Notes:
1.Ifyouareinstructedtoremove,install,orreplaceanyCRUs,refertotherelatedprocedureinChapter
6“Replacinghardware”onpage69
.
2.Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thisactionstepisreservedfora
trainedservicetechnicianandmustbeperformedonlybyatrainedservicetechnician.
184ThinkServerTD350UserGuideandHardwareMaintenanceManual