Lenovo ThinkServer TS460 - Calling for Service; Using Other Services

•Usethetroubleshootinginformationinthismanual.SeeChapter6“Troubleshootinganddiagnostics”on
page125
.
•Checkfortheupdatedinformation,newdevicedrivers,andhintsandtipsontheLenovoSupportWeb
siteat:
http://www.lenovo.com/support
•DownloadthediagnosticprogramfromtheWebsite,andthenrunit.See“LenovoThinkServer
Diagnostics”onpage12.
Ifpossible,beatyourproductwhenyoucall.Havethefollowinginformationavailable:
•Machinetypeandmodel
•SerialnumbersofyourLenovohardwareproducts
•Descriptionoftheproblem
•Exactwordingofanyerrormessages
•Hardwareandsoftwareconfigurationinformation
Callingforservice
Duringthewarrantyperiod,youcangethelpandinformationbytelephonethroughtheCustomerSupport
Center.
Thefollowingservicesareavailableduringthewarrantyperiod:
•Problemdetermination-Trainedservicepersonnelareavailabletoassistyouwithdetermininga
hardwareproblemanddecidingwhatactionisnecessarytofixtheproblem.
•Hardwarerepair-Iftheproblemiscausedbyhardwareunderwarranty,trainedservicepersonnelare
availabletoprovidetheapplicablelevelofservice.
•EngineeringChangemanagement-Theremightbechangesthatarerequiredafteraproducthas
beensold.LenovooryourresellerwillmakeselectedEngineeringChanges(ECs)thatapplytoyour
hardwareavailable.
Thewarrantydoesnotcoverthefollowing:
•ReplacementoruseofpartsnotmanufacturedfororbyLenovoornon-warrantedLenovoparts
•Identificationofsoftwareproblemsources
•ConfigurationoftheUEFIBIOSaspartofaninstallationorupgrade
•Changes,modifications,orupgradestodevicedrivers
•Installationandmaintenanceofnetworkoperatingsystems(NOS)
•Installationandmaintenanceofapplicationprograms
Forthewarrantytypeanddurationforyourproduct,gotohttp://www.lenovo.com/warranty.Youmustretain
yourproofofpurchasetoobtainwarrantyservice.
Forwarrantyservice,consulttheworldwideLenovoSupporttelephonelist.Telephonenumbersaresubject
tochangewithoutnotice.Themostup-to-datetelephonelistforLenovoSupportisalwaysavailableonthe
Websiteathttp://www.lenovo.com/support/phone.Ifthetelephonenumberforyourcountryorregionisnot
listed,contactyourLenovoresellerorLenovomarketingrepresentative.
Usingotherservices
Ifyourelocateyourservertoacountrywhereyourservermachinetypeissold,yourcomputermight
beeligibleforInternationalWarrantyService,whichautomaticallyentitlesyoutoobtainwarrantyservice
throughoutthewarrantyperiod.Servicewillbeperformedbyserviceprovidersauthorizedtoperform
warrantyservice.
132ThinkServerTS460UserGuideandHardwareMaintenanceManual